joan maguire-horan
Hospitality
busselton,WA
Summary
Proven leader and former Cafe Owner at Dome Franchise, adept in financial planning and operations management, enhanced customer loyalty through exceptional service. Skilled in employee development and health and safety compliance, fostering a culture of collaboration and innovation. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
21
21
years of professional experience
Work History
Cafe Owner
Dome Franchise
11.2002 - 05.2023
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Mentored and trained employees to improve performance and encourage professional growth.
- Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
- Enhanced customer loyalty through exceptional service and consistent product quality.
- Facilitated open communication among team members, promoting a positive work culture that encouraged collaboration and innovation.
- Optimized staffing levels during peak hours to maximize revenue while minimizing labor costs.
- Successfully navigated challenges such as seasonal fluctuations in business by adjusting operational strategies accordingly.
Education
High School Diploma -
Loreto College
Ireland06.1986
Skills
- Customer Relations
- Verbal and written communication
- Relationship Building
- Staff hiring
- Small business operations
- Employee Scheduling
- Health and safety compliance
- Operations Management
- Employee Development
- Human Resources
- Financial Planning
Additional Information
References
Peter Christie business partner
Daryl Fiori
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cafe Owner
Dome Franchise
11.2002 - 05.2023
High School Diploma -
Loreto College
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