Joana May Villanueva
Dalby,Australia
Summary
Seeking a position in the company where I can practice my knowledge, along with developing my personality as a career person for the benefit of my employer while utilizing my skills.
Overview
13
13
years of professional experience
Work History
Labourer / Slaughterman - Level 1
Jimbour Beef and Bacon
06.2025 - Current
- Assisting slaughterer’s in all the processing involved.
- Improved sanitation practices by implementing rigorous cleaning schedules and adhering to strict hygiene standards in all work areas.
- Contributed to a positive work atmosphere by fostering open communication channels among team members, which improved overall morale and productivity.
Cleaner (Casual)
Town and Country Cleaning Pty Ltd.
02.2025 - Current
- Cleaning at various times and in various locations in Dalby and surrounding area performing those tasks customarily performed by cleaner utilising a range of materials and equipment, to clean a range of surfaces in order to restore or maintain buildings in a clean and hygienic condition.
- Carpet cleaning by hot water extraction
- Upholstery cleaning by hot water extraction
- Window cleaning
- Floor polishing
Account Officer
BDO Insurance Brokers, Inc.
05.2015 - 02.2025
- Company Overview: (Commercial Marketing)
- Ensures that all policies are renewed on time.
- Responsible for delivering the premium and commission budget for the assigned team as well as alignment with company rules and regulations.
- Receives calls, requests for quotations, endorsements, policies and other inquiries from clients, Insurance companies, BDO branches and business units; and acts on them appropriately and promptly.
- Communicates regularly with Commercial Bank Group (Combank) counterparts and other bank units to formulate, agree and implement sales strategies, and satisfy client servicing requirements.
- Maximizes the business relationship with bank counterparts and clients by assessing accounts and identifying opportunities for new business and organic growth, and cross-selling other insurance products to address client's needs, contribute to production and grow the existing business portfolio.
- Strengthens business relationships with clients by constant communication. Visits and providing highest level of customer service.
- Follows agreed brooking procedures and/or specific work instructions in renewals.
- Provides regular progress reports to Combank Unit and Team Heads and Account Officers with regards to the status of accounts in the pipeline.
- Negotiates with insurance companies and other BDOI units the most appropriate terms and conditions that will satisfy the clients needs.
- Prepares the required documentation using BDOI System such as Renewal Advice, Proposal, and Cover Note.
- Ensures that policies and endorsements are issued and released to clients within prescribed turn around time.
- Reviews policies issued by insurance companies prior to sending out to clients.
- Monitors booking of accounts and transmittal of SOAs, policies, endorsements, and Confirmations of Cover (COC’s) to bank units/counterparts.
- Assists clients with collection or claims concerns and coordinate with respective units.
- Assists in the collection of receivables. Requests for credit term extensions from the insurers for accounts with outstanding over 45 days.
- Coordinates with appropriate departments for various reconciliation matters.
- Responsible for timely disposition of accounts in the BDOI System.
- Responsible for monitoring and providing assistance and dispositions (when necessary) in the application of unapplied payments, booking of accounts, transmittal of SOAs and adjustments/cancellation of policies to BDO Combank units or clients; and elevating matters for higher management or bank counterpart intervention.
- (Commercial Marketing)
Office Clerk
Staff Alliance, Inc. – BDO Insurance Brokers Inc.
10.2014 - 03.2015
- Company Overview: (Commercial Marketing)
- Assists the Unit for the delivery of the policies.
- Monitor the sending and receiving of policies.
- Assists the Unit in other clerical works (Fax, Photocopy, To use excel and word documents).
- (Commercial Marketing)
Operator (Computer Shop)
MJ Pesonet
05.2013 - 09.2014
- Operate computer connected to server
- Assists students in printing, copying and scanning of documents
- Troubleshoot minor technical problems such as network connection error
On-The-Job Trainee
Team Azcarraga Central
02.2013 - 03.2013
On-The-Job Trainee
The Queens Global Consultancy & Assistance Services, Inc.
11.2012 - 02.2013
Education
Master of Information Technology - Information Technology
Queensland University of Technology
Brisbane, QLD03-2027
Bachelor of Science - Information Technology
University of the East-Caloocan
Caloocan, Metro Manila01.2013
Tañong National High School - undefined
Tañong National High Shool
Malabon, Metro Manila01.2009
Taῇong Elementary School Unit 1 - undefined
Taῇong Elementary School Unit 1
Malabon, Metro Manila01.2005
Skills
- Workplace safety protocols
- Organizational growth
- Proper meat storage
- Team coordination
- Quality control measures
- Sanitation and hygiene
- Teamwork and collaboration
- Multitasking Abilities
- Effective communication
- Technical: Managerial, communication, negotiation, organizing, and customer service skills
- Behavioral: Analytical, systematic, can work under pressure, can work with minimum supervision, coordination/interpersonal skills “Malasakit” for the customer, organization, team and fellow employees
- Computer Literate
- Knowledgeable in Microsoft Office applications such as:
- Microsoft Office Word
- Microsoft Office PowerPoint
- Microsoft Office Excel
Timeline
Labourer / Slaughterman - Level 1
Jimbour Beef and Bacon
06.2025 - Current
Cleaner (Casual)
Town and Country Cleaning Pty Ltd.
02.2025 - Current
Account Officer
BDO Insurance Brokers, Inc.
05.2015 - 02.2025
Office Clerk
Staff Alliance, Inc. – BDO Insurance Brokers Inc.
10.2014 - 03.2015
Operator (Computer Shop)
MJ Pesonet
05.2013 - 09.2014
On-The-Job Trainee
Team Azcarraga Central
02.2013 - 03.2013
On-The-Job Trainee
The Queens Global Consultancy & Assistance Services, Inc.
11.2012 - 02.2013
Tañong National High School - undefined
Tañong National High Shool
Taῇong Elementary School Unit 1 - undefined
Taῇong Elementary School Unit 1
Master of Information Technology - Information Technology
Queensland University of Technology
Bachelor of Science - Information Technology
University of the East-Caloocan
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