Jodi Taranto
Echuca,VIC
Summary
Results-driven kinship support officer with a strong background in client advocacy and case management. Expertise in communication and crisis intervention has led to improved client satisfaction and successful collaboration with multidisciplinary teams.
Overview
24
24
years of professional experience
6
6
Certifications
Work History
kinship first supports officer
Njernda Aboriginal Corporation
Echuca, Victoria
08.2023 - Current
- Coordinated client assessments, and developed personalized care plans.
- Facilitated communication between clients, families, and service providers.
- Educated clients on available resources and support services.
- Documented case notes and maintained accurate client records.
- Collaborated with multidisciplinary teams to ensure comprehensive care.
- Advocated for client needs within community programs and services.
- Managed crisis situations by providing immediate support and intervention.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Counseled clients on available resources within the community that could help meet their needs.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Conducted home visits to assess the safety of living environments for clients.
Cook
Fuzion Cafe
Echuca, Victoria
03.2023 - 09.2023
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Used standardized recipes and other instructions to prepare food.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Replenished food items from inventory and rotated ingredients.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Managed portion control using correct utensils during preparation and plating.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
Small Business Owner
Taranto's Pizza
ECHUCA, Victoria
04.2013 - 09.2022
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Researched similar businesses to determine competitive advantages.
- Set pricing structures according to market analytics and emerging trends.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Developed marketing campaigns to deliver messages to right audience.
- Met with service vendors or product suppliers to facilitate delivery.
- Designed detailed business plans to outline finances, goals and operations of company.
- Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
- Monitored financial objectives and prepared budgets according to projections.
- Trained, coached and mentored employees to facilitate safety and consistent quality of work.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared staff work schedules and assigned team members to specific duties.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- sending and receiving emails
- occupational health and safety awareness
- myob pay system
- conduct staff meetings
- interview candidates for positions within company
Business Owner
kids gear
Narre Warren South, Victoria
10.2011 - 10.2014
- Kept records for production, inventory, income and expenses.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Conferred with customers to understand needs and finalize purchase orders.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented campaigns and promotions to help with developing goods and services.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Retail Manager
Liquorland
Cranbourne, Victoria
07.2002 - 07.2012
- Monitored inventory, cash and payroll processes to keep location running smoothly.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Maintained store staff by recruiting, orienting and training employees.
- Supported retail associates to drive quality performance and experiences for guests.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored progress by establishing plans, budgets and measuring results.
Bar Manager
Crown Casino
Melbourne, Victoria
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Restocked beer and liquor regularly and after special events.
- Monitored cash intake to reduce discrepancies.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Poured wine, beer and cocktails for patrons.
- Monitored patron alcohol consumption to encourage safety.
- Reorganized bar stations to streamline service flow.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
Education
Diploma of Community Services (Case Management) - Family And Community Services
Partners in Training
Shepparton, VIC08-2025
Retail Management - Retail
Coles
Melbourne, VIC12.2004
Advanced Diploma - Hospitality
Goulburn Ovens Institute of TAFE
Wangaratta, VIC12.1993
High School Diploma -
St. Paul's Grammar School
Warragul, VIC12.1992
Skills
- Inventory Control
- Verbal and Written Communication
- Delegating Work
- Staff Supervision
- Teamwork and Collaboration
- Works Well Under Pressure
- Team Leadership
- Multitasking and Organization
- Shift Scheduling
- Time Management
- Presentation Design
- Life Skills Development
- Clean Driving Record
- Staff Training
- Customer Service
- Records Management
- Work Planning and Prioritization
- Performance Evaluations
- Leading Team Meetings
- Information Confidentiality
- Problem-Solving
- Budget Management
- Documentation Skills
- Cross-Functional Collaboration
- Flexible Schedule
- Conflict Management
- Quality Controls
- Team Development
- Customer Service Expertise
- cash handling
- rostering
- loyal and honest
- independent
References
- Candii Knorpp, Out of Home Care Coordinator, Njernda Aboriginal Corporation, 0417013881, candii.knorpp@yahoo.com
- Trudi Dobson Kirchhofer, case manager for kinship care, 043-851-9344, trudikirchhofer@yahoo.com
- Veronica Berg, Fuzion Cafe business owner, 041-877-8991, darrenberg1@bigpond.com
- Jippa Murray Manager of Out of Home care Njernda Aboriginal Corporation 0436313073
Certification
Food Safety Supervisor, 2018.
Timeline
kinship first supports officer
Njernda Aboriginal Corporation
08.2023 - Current
Cook
Fuzion Cafe
03.2023 - 09.2023
Small Business Owner
Taranto's Pizza
04.2013 - 09.2022
Business Owner
kids gear
10.2011 - 10.2014
Retail Manager
Liquorland
07.2002 - 07.2012
Bar Manager
Crown Casino
Retail Management - Retail
Coles
Advanced Diploma - Hospitality
Goulburn Ovens Institute of TAFE
High School Diploma -
St. Paul's Grammar School
Diploma of Community Services (Case Management) - Family And Community Services
Partners in Training