Jodie Doyle
Rasmussen,Qld
Summary
Proven track record in strategic planning and process improvement, demonstrated at Southern Cross Catholic College. Skilled in responding to difficult situations and fostering community relations, I excel in analytical thinking and data analysis. Achieved significant enhancements in operational efficiency and stakeholder collaboration, showcasing my ability to lead with a results-driven approach and a commitment to excellence.
Overview
33
33
years of professional experience
Work History
Enrolments Officer
Southern Cross Catholic College
2023.01 - Current
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Maintained strict adherence to industry regulations, minimising risk exposure for the organisation.
- Enhanced communication between team members by organising regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
- Developed and implemented strategic plans to meet organisational goals, ensuring alignment with company objectives.
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Coordinated operations with other emergency service groups.
- Drove innovation within the department by promoting creative thinking and supporting new initiatives.
- Utilised data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Managed student enrolments effectively, prioritising resource allocation for maximum impact on educational outcomes.
- Spearheaded successful projects from conception through completion, showcasing strong project management abilities.
- Advocated diversity initiatives within the college promoting an inclusive work and learning environment where all employees and students felt valued and respected.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Administrative Manager/Partner
A&J Doyle Constructions Pty. Ltd.
2007.02 - 2023.12
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organisation.
- Analysed data related to administrative costs and spending trends to prepare budgets for personnel.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Fostered strong relationships with external vendors/partners in order to negotiate favourable contract terms that benefited both parties.
- Verified customer information for orderly, up-to-date online systems.
- Met department budgets by monitoring and reporting on office expenses.
- Implemented innovative solutions for common workplace challenges, resulting in increased employee satisfaction and retention rates.
- Organised and updated databases, records and other information resources.
- Completed weekly payroll for 4 employees.
- Negotiated and executed contracts on behalf of department.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Built and managed processes for tracking and monitoring project outcomes.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Strengthened professional relationships through active participation in industry conferences and events.
- Spoke with tradespeople to verify task completion, meeting tight deadlines, and schedules.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Coordinated cross-functional teams to provide comprehensive contractual advice tailored to individual client situations.
- Negotiated settlements, achieving mutually satisfactory resolutions for clients involved in disputes.
- Engaged in thorough legal research to inform well-rounded strategies for client representation.
- Advised clients on regulatory compliance matters to mitigate risks associated with potential violations or penalties.
Library Technician
Southern Cross Catholic College
2015.05 - 2023.01
- Assisted patrons in locating materials, enabling them to conduct research more effectively.
- Participated in staff meetings, contributing valuable input towards improvement of library services and operations.
- Processed and raised Purchase Orders complying with organisation policy and procedures.
- Ensured a welcoming environment by maintaining clean and orderly spaces within the library.
- Mitigated librarian workload by independently managing basic patron requests and locating materials.
- Performed routine maintenance on equipment as needed, reducing downtime due to malfunctions or disrepair.
- Enhanced library user experience by providing efficient customer service and assistance with various resources.
- Processed incoming materials efficiently, expediting their availability for patron use.
- Provided technical support to patrons using computers, printers, and other equipment within the facility.
- Utilised advanced cataloguing techniques for precise organisation of library materials, improving overall accessibility for users.
- Implemented new shelving strategies that maximised available space without compromising ease of access for patrons.
- Trained new Library Technicians, ensuring they were familiar with library policies and procedures for optimal performance.
- Continually updated knowledge of current industry trends through professional development workshops and training seminars.
- Collaborated with librarians to develop informative and engaging displays to promote library resources.
- Processed customer fines and educated individual patrons on ways to minimize future charges.
- Supported community outreach initiatives by participating in local events promoting literacy and education.
- Coordinated with school departments or external organisations on special projects requiring library-based resources or expertise.
- Resolved customer concerns diplomatically, resulting in increased patron satisfaction levels.
- Promoted digital resources such as e-books and online databases to increase usage rates among library patrons.
- Streamlined book circulation process by maintaining an organised and accurate database of materials.
- Conducted inventory audits for accurate record-keeping and timely identification of missing or damaged items.
- Managed interlibrary loan requests, facilitating access to resources from other institutions for patrons.
- Showed patrons where to find library resources and collected equipment, reference pieces, and other items.
- Kept library shelves and printed materials well-stocked and organised according to established system.
- Catalogued and sorted books and library materials.
- Organised and maintained detailed records on equipment use, materials logs and circulation activities.
- Located desired customer items through interlibrary loan system and coordinated deliveries.
- Assisted patrons with operation of library photocopiers and audio/visual equipment.
- Communicated with other local and regional branches to locate materials for inter-library loans.
- Monitored patrons to enforce adherence to library policies for material management and behaviour.
- Maintained and updated patron records in library system database.
School Officer
Southern Cross Catholic College
2013.04 - 2015.05
- Contributed to a positive school culture by promoting collaboration among staff members.
- Implemented data-driven decision-making strategies for continuous improvement of instructional practices.
- Provided support to students with special needs by collaborating closely with specialised staff members.
- Participated in accreditation reviews and other quality assurance initiatives to maintain high standards across the organisation.
- Assisted in the development of school policies to foster a positive learning environment.
- Managed inventory of supplies, materials, and equipment to ensure adequate resources were available for daily operations.
- Supported students with learning and understanding, guiding them towards achieving their educational goals.
- Enhanced school safety by implementing and monitoring safety protocols.
- Coordinated events and activities, contributing to increased student engagement and participation.
- Developed effective schedules that maximised instructional time while also addressing individual student needs.
- Addressed behavioural issues through consistent support of school policies while maintaining open lines of communication with both teachers and staff.
- Performed conflict resolution between students.
- Responded to emergency calls to provide assistance to classes in need.
- Built excellent rapport and working relationship with staff and students to build trust and improve communication.
- Monitored crowded events to mitigate risk and promote safety.
Administration Officer
Rydweld
2011.10 - 2012.09
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Maintained high levels of organisation within the office space through regular supply inventory checks and proactive restocking efforts.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Delivered quality results under pressure by prioritising tasks effectively during high-stress situations or tight deadlines.
- Created, prepared, and delivered reports to various departments.
- Assisted in the development of policy manuals and procedures, contributing to increased organisational clarity and effectiveness.
- Facilitated effective communication between departments by acting as a liaison between management teams on critical projects or initiatives.
- Computerised office activities, maintained customer communications, and tracked records through delivery.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Entered and maintained departmental records in company database.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Coordinated with human resources department to handle payroll and personnel databases.
- Utilised bookkeeping software and automated processes.
- Targeted new customers to grow geographic reach and increase revenue.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative, financial and service-related functions.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
Retail Shop Assistant
Woolworths Group
1991.01 - 2007.12
- Store Recruiting Officer 2007 Bowen, Queensland
- Planogramming Officer 2004-2007 Bowen, Queensland
- Store Ordering 2002-2003 Gladstone, Queensland
- Department Manager 1997-2002 Gladstone, Queensland
- Check out Operator 1991-1996 Bundaberg, Queensland
Education
No Degree - Library And Information Services
Library Training Services Australia
Brisbane11.2014
Skills
- Communicate professionally in all aspects
- Monitoring and De-escalating complex situations
- Work Coordination
- Strategic Planning
- Community Relations
- Information Verification
- Confidential Data storage
- Analytical Thinking
- Data Analysis
- Process Improvement
- Audit reporting
- Process Analysis
Timeline
Enrolments Officer
Southern Cross Catholic College
2023.01 - Current
Library Technician
Southern Cross Catholic College
2015.05 - 2023.01
School Officer
Southern Cross Catholic College
2013.04 - 2015.05
Administration Officer
Rydweld
2011.10 - 2012.09
Administrative Manager/Partner
A&J Doyle Constructions Pty. Ltd.
2007.02 - 2023.12
Retail Shop Assistant
Woolworths Group
1991.01 - 2007.12
No Degree - Library And Information Services
Library Training Services Australia