Summary
Overview
Work History
Education
Skills
Adventure of Life
Languages
Interests
Timeline
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Joe Yang

Mulgrave,VIC

Summary

Offering exceptional interpersonal skills and quick learning ability, ready to adapt and excel in retail environment. Brings strong understanding of customer service principles and ability to manage transactions and maintain stock levels.

Committed to ensuring pleasant shopping experience and increasing store sales through attentive service and reliable support.

Overview

8
8
years of professional experience

Work History

Pizza Maker and Delivery Driver

Crust Gourmet Pizza Bar
07.2022 - 06.2023

Online Customer Service Consultant

Short Staying Apartments Service
01.2021 - 05.2021
  • Monitored social media channels for customer inquiries, proactively addressing concerns and maintaining brand reputation management.
  • Achieved high levels of first-contact resolution with thorough understanding of company products and policies.
  • Collaborated with cross-functional teams to address complex issues, providing comprehensive solutions for customers.

Property Manager

Homa Property
10.2019 - 03.2020


  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Personal Financial Advisor

China Industrial Bank Co.Ltd
07.2015 - 02.2016
  • Initiated customer relationships through prospecting, lead utilization, local market and community involvement.
  • Implemented effective risk management strategies to protect clients'' wealth from potential market downturns.

Education

Master of Business Information Systems - IT

Monash University
Clayton, VIC

Bachelor of Commerce -

Beijing University of Technology
China
07-2015

High School Diploma -

Beijing No.2 Middle School
Beijing
07-2011

Skills

  • Teamwork and Collaboration
  • Creative Thinking
  • Attention to Detail
  • Multitasking Abilities
  • Calm and Professional Under Pressure
  • Excellent Communication
  • Organizational Skills

Adventure of Life

Spent over 6 years in Melbourne, relatively capable of fluent and native English skills as an oversea student from the very beginning. 

Unparalleled insight and empathy, along with a keen ability to accurately judge various situations and a strong capacity to respond to emergencies. These inner strengths stem from a young individual who has weathered years of depression. Yet, after enduring prolonged periods of intense anxiety and despair, they have emerged transformed—reborn, stronger, and imbued with a heightened sense of self-awareness.

Friends often describe me as a radiant embodiment of Australian sunshine, someone who brings warmth, vibrancy, and strength to those around me and to the world.

Languages

English
Professional Working
Chinese (Mandarin)
Native or Bilingual

Interests

UTR 35 Tennis Player

35 Badminton Player

A seasoned tabletop game master, adept in a diverse array of board games

In the realm of the world’s three great beverages—tea, wine, and coffee—I possess considerable expertise, complemented by an extraordinary sense of smell and taste

A die-hard music enthusiast with a passion for diverse roots music, world music, and folk traditions


Timeline

Pizza Maker and Delivery Driver

Crust Gourmet Pizza Bar
07.2022 - 06.2023

Online Customer Service Consultant

Short Staying Apartments Service
01.2021 - 05.2021

Property Manager

Homa Property
10.2019 - 03.2020

Personal Financial Advisor

China Industrial Bank Co.Ltd
07.2015 - 02.2016

Master of Business Information Systems - IT

Monash University

Bachelor of Commerce -

Beijing University of Technology

High School Diploma -

Beijing No.2 Middle School
Joe Yang