John Shephard
Hawthorn,Australia
Summary
Versatile Sales and Administration Officer with a diverse background spanning pharmacy sales and hospital administration, particularly within pharmaceutical healthcare and cancer services. Proven track record in pharmaceutical sales, building strong client relationships, and driving product adoption. In hospital administration, experienced in optimising patient care workflows, managing office operations, and supporting cross-functional teams to ensure operational excellence. Adept at navigating complex healthcare systems and regulations, with a deep commitment to patient care and delivering high-quality services. Ethical, dependable, and skilled in collaboration between clinical teams and patients.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Clinical Support Officer
Royal Adelaide Hospital
08.2025 - Current
- Provided administrative and operational support in a clinical setting, ensuring efficient coordination between departments and optimal patient care.
- Maintained meticulous records and contributed to process improvements.
Business Development Manager
Australian Pharmaceutical Industries (API)
01.2021 - 01.2024
- Managed a portfolio >$100m of over 120 retail accounts across SA.
- Negotiated trading terms, pricing, and placement to maximise ROI.
Account Manager
Martin & Pleasance Natural Health Pty Ltd
01.2012 - 01.2021
- Oversaw retail and wholesale clients across the state and achieving KPI’s for distribution and sales growth.
- Developed call cycles and implemented sales plans tailored to client needs.
Territory Manager
Blackmores Ltd
01.1986 - 01.2012
- Delivered consistent sales growth and in-store brand development.
- Won multiple awards for territory performance and client relationship excellence.
Education
Certificate IV - Frontline Management
Salmat
01.2011
Counsellor Sales And Customer Service Course -
Wilson Learning
2008
Skills
- Microsoft Office
- CRM Software and programs
- Customer Service
- Problem solving
- Highly organised
- Attention to detail
- Adaptable and flexible
- Reliability
- Excellent communication
- Active listening
- Relationship building
- Office administration
- Flexible schedule
- Documentation and recordkeeping
- Team building
- Data entry
- Self motivation
- Time management
Certification
- Executive Key Account Management Course - AGSM (UNSW/University of Sydney), 2005
- Counsellor Salesperson Course Certificate - Wilson Learning Australia, 2004
- Leadership & Team Building Workshops - 2001-2002
Hobbies and Interests
Family, Golf, Fitness, Pets, Travel
Accomplishments
- Blackmores Territory Manager of the Year - 1999, 2003, 2004, 2005, 2007
Timeline
Clinical Support Officer
Royal Adelaide Hospital
08.2025 - Current
Business Development Manager
Australian Pharmaceutical Industries (API)
01.2021 - 01.2024
Account Manager
Martin & Pleasance Natural Health Pty Ltd
01.2012 - 01.2021
Territory Manager
Blackmores Ltd
01.1986 - 01.2012
Counsellor Sales And Customer Service Course -
Wilson Learning
Certificate IV - Frontline Management
Salmat