John Batongbacal
Tarneit,VIC
Summary
- Energetic Table Games Dealer experienced accurately and efficiently collecting payment of wagers. Personable with superior performance in fast-paced environments.
- Offering 16-year history of adhering to rules and regulations to deliver top-quality patron experiences while mitigating casino risk. And also been a night-shift worker for 16yrs.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Casino Croupier
Crown Melbourne Limited
01.2007 - Current
- Maintained personable and professional demeanour when dealing with ill-mannered or dishonest casino-goers.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Controlled equipment such as roulette wheels to run games.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Education
Diploma of Nursing - Enrolled Nurse
Australian Catholic University
Melbourne, VIC04.2022
Skills
- Complex Problem-Solving
- Customer Needs Assessments
- Player Engagement
- Critical Thinking
- Time Management
- Logical Reasoning
- Social Perceptiveness
- Active Listening Skills
- Information Services
- Creative Solutions
- Professional Relationships
- Service Improvement
Languages
Tagalog
Native or Bilingual
Reference
Jessica Raudino
- St Vincent Hospital
- BNurs, GradCert (Critical care emergency), GradCert (Clinical Educator).
- Practice Development Nurse 9th Floor – Pre-Registration Program
- jessica.raudino@svha.org.au
Lourdes Scurry
- Monash Medical Centre
- Nursing and Midwifery Education & Strategy
- Clinical Support Nurse
- Clayton Undergraduate Team
- lourdes.scurry@monashhealth.org
Timeline
Casino Croupier
Crown Melbourne Limited
01.2007 - Current
Diploma of Nursing - Enrolled Nurse
Australian Catholic University
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