Jordan Casson-Jones

• Provide outstanding customer service by responding to requests for assistance from the NSW community

• Accurately record, disseminate and manage information within the operational management system beacon

• Use complex communication systems, including Telstra Premier telephony and Public Service Network, to provide efficient operational and corporate support

• Monitor and update processes and procedures to ensure best practice is maintained in accordance with legislation, to ensure the accurate management of time and life critical situations

• Respond and contribute to life critical incidents such as car accidents and structure fires
• Work autonomously in a high stress environment and quickly adapt to changing circumstances
• Provide support to other emergency services according to emergency management arrangements
• Work collaboratively to protect and preserve life
• Communicate effectively in a fast paced environment

• Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
• Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
• Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.

• Coordinated with warehouse staff to ensure efficient loading of trucks, enabling timely departures for scheduled routes.
• Collaborated with other departments to improve overall logistics performance, streamlining processes across the organization.
• Maintained accurate records of dispatch activities, ensuring timely delivery of goods and services.
• Assisted in reducing response times for urgent requests through prioritizing tasks and coordinating resources effectively.