Jordan-Lee Mazzaracca
Dalby,Australia
Summary
Former banking consultant proficient in setting up new customer accounts, adhering to security protocols, and assisting with audits. Well-organized with strong relationship-building, time management, and documentation skills.
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
S&S Banking Consultant
Suncorp Bank
Warwick & Dalby, Qld
01.2019 - 09.2022
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Generated leads through referrals and phone calls
- Acted as store Treasurer - including reconciling of branch cash , cash orders and paperwork
- Conducted KYC to ensure compliance by processing documentation of recent customers
- Complied with cash handling policies and procedures
- Assisted customers by answering banking questions and recommending solutions.
- Advised customers on bank products, services and financial planning options.
- Reconciled cash and checks against computer records at end of shift.
- Completed daily cash balancing and operated ATMs.
- Consulted with other departments when required
- Helped customers understand and use mobile applications and online banking.
Dairy/Freezer Worker
Supa IGA
Warwick
10.2018 - 01.2019
- Assisted in unloading and stocking frozen goods into the freezer.
- Cleaned and organized the freezer on a regular basis.
- Inspected product quality and expiration dates to ensure freshness of food items.
- Received incoming shipments of frozen goods and checked them for accuracy against purchase orders.
- Rotated stock according to first-in-first-out guidelines.
- Removed outdated or spoiled products from shelves and disposed of them properly.
- Maintained accurate inventory of all items in the freezer.
- Followed safety procedures when handling hazardous materials in the freezer area.
- Loaded pallets with frozen products ready for shipment or storage.
- Provided support to other departments during peak times.
Crew Member
McDonalds
Yarrabilba
01.2017 - 01.2018
- McCafe, Customer Areas, Front Counter, Drive Thru
- Register and cashier experience(including money handling and eftpos sales)
- Food preparation and handling
- Passionate about great customer service
- Maintaining cleanliness and hygiene standards
- Uphold and maintain a positive and enthusiastic working environment
- Ability to work alone or as a part of a team
- 100% goal and success driven
Barista & Wait Staff
The Coffee Club
Warwick
01.2016 - 01.2017
- Preparation of Coffee Grind and Coffee Extraction
- Milk Texturizing
- Achieved pin for Excellent Coffee
- Fast and Friendly Customer service
- Maintaining a clean and tidy work space
- Ability to prioritize a range of different orders and multi-task accordingly
- Register and Cashier experience (including money handling and eftpos sales)
- Clear and prompt communication, both verbal and written
- Answering of the store telephone, relaying messages or taking orders/bookings
- Achieved pin for Great Service
Barista
Peck’s Mobile Coffee
Warwick
01.2015 - 01.2016
- Preparation of Coffee Grind and Coffee Extraction
- Milk Texturizing
- Fast and friendly customer service
- Maintaining a clean and tidy work space
- Money handling, register use
Crew Trainer
McDonalds
Warwick
01.2011 - 01.2016
- McCafe, CYT Hostess, Customer Areas, Front Counter, Drive Thru
- Register and cashier experience(including money handling and eftpos sales)
- Food preparation and handling
- Passionate about great customer service
- Maintaining cleanliness and hygiene standards
- Uphold and maintain a positive and enthusiastic working environment
- Ability to work alone or as a part of a team
- 100% goal and success driven
- Promoted to Crew Trainer in 2015
- Achieved a Certificate II in Retail and Customer Service
- Awarded the Friendly Service award, October 2015
Casual Staff
Total Fire Protection
Warwick
01.2016
- Putting away of delivery stock
- Customer service
- General cleaning and maintaining of shop
- Register and cashier experience (including eftpos sales)
Education
Certificate II - Retail and Customer Service
McDonalds
Warwick10.2015
Skills
- Operational Efficiency
- Banking operations
- Payment Processing
- CRM Systems
- Product Promotion
- New Account Setup
- Teller Operations
- Relationship Building
- Proficient in ALFI
- Customer Service-Oriented
- Account Servicing
- Treasurer Experience
- Handling Lending Referals
Certification
Statement of Attainment KAPLAN Professional (Cert No: KPC-000932756 ; Issue Date: April 12, 2019)
Certificate II in Retail and Customer Service (Issue Date: October 21, 2015)
Responsible Service of Alcohol Certificate (Issue Date: April 19, 2016)
Volunteer Experience
- Warwick Riding for Disabled Association, 2011, Working with children with a disability
- McHappy Day, 2011-2014, Fund raising, Organizational skills, Meeting set dates, Getting the community involved in the cause
Timeline
S&S Banking Consultant
Suncorp Bank
01.2019 - 09.2022
Dairy/Freezer Worker
Supa IGA
10.2018 - 01.2019
Crew Member
McDonalds
01.2017 - 01.2018
Barista & Wait Staff
The Coffee Club
01.2016 - 01.2017
Casual Staff
Total Fire Protection
01.2016
Barista
Peck’s Mobile Coffee
01.2015 - 01.2016
Crew Trainer
McDonalds
01.2011 - 01.2016
Statement of Attainment KAPLAN Professional (Cert No: KPC-000932756 ; Issue Date: April 12, 2019)
Certificate II in Retail and Customer Service (Issue Date: October 21, 2015)
Responsible Service of Alcohol Certificate (Issue Date: April 19, 2016)
Certificate II - Retail and Customer Service
McDonalds
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