Jordan Watson
Hobart,TAS
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
11
11
years of professional experience
Work History
Local Frontline Excellence APS4
Australian Taxation Office
03.2022 - Current
- I provide operatives with tailored support and guidance to ensure the best results for clients as well as the ATO
- I was a key stakeholder and architect in improving Hobart’s support model due to the working from home agreement
- I have conducted specialist training sessions to ensure that my staff are capable of assisting our clients
- Ensure that Australian taxation laws are adhered to fairly by guiding my staff through policies and procedures
- I assist other business lines in implementing strategy ideas to ensure innovation and automation are possible.
Team Leader APS 6 (Higher Duties)
Australian Taxation Office
08.2022 - 02.2024
- I cultivate a professional work environment, set an example for my team, and encourage them to achieve their goals
- Provide my staff with equal opportunities to succeed by being impartial, empathic, and non-judgmental
- As a team leader, I always empower my staff to identify and eliminate operational barriers
- I Support staff in navigating a constantly changing environment as part of the ATO's continual change
- I utilise information and learning opportunities to improve my team's performance
- I ensure my team understands the value of Compass and actively participate in the performance evaluation process Assist in establishing productive working relationships and networks within the office
- Demonstrates effective and timely reporting of results and uses analysis to identify and address the outcomes
- I have the ability to manage workloads, quality assurance, and resources to meet business objectives
- I develop, guide, mentor, and inspire my staff on a regular basis.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Service Delivery Officer APS3 – Income Tax Specialist
Australian Taxation Office
- I provided clients with tailored solutions to meet their needs
- I was always unbiased and fair when dealing with clients in hardship, always showing empathy when making decisions
- I am always easy to approach for peer support or extracurricular jobs set out by my team leader Utilized Microsoft programs to streamline my work
- I was a top performer who often topped key performance measures for Hobart.
Casual Service Delivery Officer APS3 - Higher Education Loan Accounts
Australian Taxation Office
Media Coordinator
JB Hi-Fi
01.2014 - 12.2019
Education
Bachelor of Arts and Bachelor of Science -
University of Tasmania
01.2026
Certificate IV in Leadership and Management -
TasTafe
01.2024
Skills
- Effective Time Management
- Process improvement expertise
- Innovation and Creativity
- Service Level Agreement Management
- Performance metrics analysis
- Service Delivery Optimization
- Teamwork and Collaboration
- Problem-Solving
- Effective Communication
- Decision-Making
- Relationship Building
- Data Analysis
Timeline
Team Leader APS 6 (Higher Duties)
Australian Taxation Office
08.2022 - 02.2024
Local Frontline Excellence APS4
Australian Taxation Office
03.2022 - Current
Media Coordinator
JB Hi-Fi
01.2014 - 12.2019
Service Delivery Officer APS3 – Income Tax Specialist
Australian Taxation Office
Casual Service Delivery Officer APS3 - Higher Education Loan Accounts
Australian Taxation Office
Bachelor of Arts and Bachelor of Science -
University of Tasmania
Certificate IV in Leadership and Management -
TasTafe
Similar Profiles
Paul BakerPaul Baker
Asst. Commissioner - IT Infrastructure Services at Australian Government – Australian Taxation OfficeAsst. Commissioner - IT Infrastructure Services at Australian Government – Australian Taxation Office
LORNA DE LOS ANGELESLORNA DE LOS ANGELES
APS3 Service Delivery Officer Pro Tem at Australian Taxation Office, Traralgon OfficeAPS3 Service Delivery Officer Pro Tem at Australian Taxation Office, Traralgon Office
Smitha JanardhanSmitha Janardhan
APS2 Service Delivery Officer at Australian Taxation OfficeAPS2 Service Delivery Officer at Australian Taxation Office
Greg ReedGreg Reed
Regional Director at Australian Taxation OfficeRegional Director at Australian Taxation Office
Tyler CampbellTyler Campbell
Service Desk Analyst at DXC TechnologyService Desk Analyst at DXC Technology