Jordan Krsanac
Sales Assistant
Landsdale,WA
Summary
Confident and optimistic customer service and sales representative with over 7 years of professional experience assisting customers in solving complex issues. Love anything computer related, very eager to learn new skills, work and engage with customers and fellow staff members.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Sales Assistant
Ward Packaging - Rob Krsanac
Gnangara, WA
06.2019 - Current
- Currently working as 2ic of the sales office.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Used company's paging system to immediately contact specific personnel.
- Answered average of 25-30 calls per day in addition to directing to appropriate departments and personnel.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
- Train and regularly manage multiple office staff.
Software Advisor/Retail Assistant
JB Hi-Fi Malaga, GM: Kennedy Rimmer
Malaga, WA
09.2016 - 06.2019
- Helped customers complete purchases, locate items.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Customer Service/Sound & Vision Retail Assistant
Kmart - Joondalup
Lakeside Joondalup, WA
08.2014 - 08.2016
- Recorded account information to open new customer accounts.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used POS system to process sales, returns, online orders and gift card activations.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Chemist Assistant
Lincoln Dispensary, Frank Dolzadelli
West Perth, WA
08.2013 - 10.2013
- Cleaned and organized laboratory and kept supplies well-stocked to save time, money and promote laboratory efficiency.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Cert III in Information Technology - (Cyber Security And Networking)
North Metropolitan TAFE
East Perth 02.2021 - 07.2022
Bachelor in Computer Science -
Curtin University
BentleyFinished Year 12 -
Servite Catholic College
Tuart HillSkills
Communication and sales skills
Customer Assistance
Broad knowledge of technologyEfficient time management
Training of new employeesOutgoing and positive attitude
Punctuality
Broad knowledge of stock
Timeline
Cert III in Information Technology - (Cyber Security And Networking)
North Metropolitan TAFE
02.2021 - 07.2022
Sales Assistant
Ward Packaging - Rob Krsanac
06.2019 - Current
Software Advisor/Retail Assistant
JB Hi-Fi Malaga, GM: Kennedy Rimmer
09.2016 - 06.2019
Customer Service/Sound & Vision Retail Assistant
Kmart - Joondalup
08.2014 - 08.2016
Chemist Assistant
Lincoln Dispensary, Frank Dolzadelli
08.2013 - 10.2013
Bachelor in Computer Science -
Curtin University
Finished Year 12 -
Servite Catholic College