Zara Cutajar
Thornlands,QLD
Summary
Dynamic customer service professional with experience at KFC, excelling in complaint resolution and customer relations. Proven ability to enhance guest experiences and foster loyalty through effective communication and assertiveness. Skilled in POS system operation and cash handling, consistently improving workflow efficiency and ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Team Member
KFC
10.2021 - Current
- Provided exceptional customer service, enhancing guest experiences and fostering brand loyalty.
- Resolved customer inquiries and complaints efficiently, ensuring satisfaction and repeat business.
- Assisted in training new team members on operational procedures and service standards.
- Maintained cleanliness and organization of work areas, adhering to health and safety regulations.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
Education
High School Diploma -
Cleveland District State High School
Cleveland, QLD11-2025
Certificate IV in Justice Studies -
Unity College
Caloundra, QLD09-2025
Skills
- POS system operation
- Cash handling
- Customer focus
- Customer service
- Assertiveness
- Customer inquiries
Accomplishments
Creative Generation Excellence Awards in Visual Art – Commendation Award (Year 12)
Timeline
Customer Service Team Member
KFC
10.2021 - Current
High School Diploma -
Cleveland District State High School
Certificate IV in Justice Studies -
Unity College