Joseph Teo
Hilbert,Western Australia
Summary
Outgoing Hub Coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Aged Care Hub Coordinator
Chung Wah Community Care
2018.10 - Current
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed, developed and trained staff, established and monitored goals, conducted performance reviews for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve care team efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup solution to step in to assist with various tasks whenever employee was absent.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Keep high spirit and passion going when caring for senior who attend day activities centre with respect, dignity, safety and equality. Monitored early observation so that questions could be promptly addressed.
Education
High School Diploma -
Pay Fong Middle School
Malaysia11.1979
Skills
- Conflict Resolution
- Performance Monitoring
- Employee Supervision
- Scheduling
- Handling Complaints
- Quality Assurance
- Resource Allocation
- Team Leadership
- Problem Solving
- Customer Service
Languages
English
Limited Working
Chinese (Mandarin)
Professional Working
Chinese (Cantonese)
Professional Working
Malay
Professional Working
Timeline
Aged Care Hub Coordinator
Chung Wah Community Care
2018.10 - Current
High School Diploma -
Pay Fong Middle School
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