Personal Development, Learning the Ukulele, Sailing, TV and Movies, Cooking, Socialising, Mechanical Work, Video Games
Josh Bragg
Customer Service Expert
Preston,VIC
Summary
Talented Telephone Interviewer successful in hosting phone interviews to obtain high-quality data. Practiced in fast and accurate data entry allowing the flexibility to quickly answer clients' questions and remain friendly. Focused on following regulations and protocols regarding call-backs and interview etiquette.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Hardship Officer
ANZ Bank
Docklands, VIC
01.2022 - 02.2022
- Resolved problems, improved operations and provided exceptional service.
- Carried out day-to-day duties accurately and efficiently.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Developed and maintained courteous and effective working relationships.
Telephone Interviewer
Engine Group
Melbourne, VIC
02.2021 - 01.2022
- Followed call centre protocols when notifying participants of call purpose and use of information.
- Gathered data and insights from participants during telephone interviews.
- Coded data from respondents interviews.
- Administered phone interviews to 3.5 participants per hour.
- Recorded calls in auto dialer for future playback by supervisors for quality control and training purposes.
Business Servicing Advisor
National Australia Bank
Docklands, Victoria
10.2019 - 05.2020
- Increased customer satisfaction by resolving technical and user issues.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved account related problems, improved operations and provided exceptional client support.
- Handled 45 plus calls per day to address customer inquiries and concerns.
- Participated in team efforts to bring about best possible outcomes for customers
Rideshare Driver
Uber
Melbourne, VIC
09.2017 - 09.2019
- Established Great Customer service.
- Performed Cleaning and Maintenance.
- Current Rating 4.96
Solar Energy Consultant
Sunline Solar
Melbourne, VIC
03.2018 - 11.2018
- Increased Lead Generation.
- Performed Training.
- Organised Consultations
- Managed 15+ Staff
Kitchen Hand
Melissa Cakes
Altona , VIC
03.2017 - 08.2017
- Performed Dish Washing Duties.
- Managed Food Preparation.
- Excelled at Barista Duties.
- Initiated Staff Rewards Program
Scribe Sawman
JBS Brooklyn
Brooklyn, VIC
04.2015 - 09.2016
- Improved Intricate Hand Skills
- Performed Manual Labour with up to 24.5kg Cartons.
- Encouraged Teamwork
Head Storeman
JB Hi-Fi Limited
Airport West, VIC
08.2013 - 04.2014
- Provide Customer Service
- Assisted in Staff Management
- Performed Administration Duties
Waiter/Server
Cafe Baci
Southbank, VIC
08.2012 - 11.2012
- Provided Customer Service.
- Managed Customer Complaints.
- Performed General Cleaning and Maintenance.
Team Leader
Melissa Cakes
Altona, VIC
09.2011 - 08.2012
- Performed POS Transactions
- Provided Customer Service.
- Managing Customer Complaints.
Hospitality Worker
Blue Skies Dining
Hobart, TAS
07.2009 - 03.2011
- Provided Customer Service.
- Instigated Advanced Cleaning Procedures.
- Performed Staff Management and Training.
Receptionist Sales Assistant
Cavill Inn
Surfers Paradise, QLD
03.2008 - 06.2008
- Performed Stock Management.
- Provided Customer Service.
- Practiced Cash Handling and Account Management.
Telemarketer
Apple Marketing
Southport, QLD
07.2007 - 09.2007
- Participated in Fundraising
- Performed Cold Calling
- Provided Customer service
Education
Certificate III in Meat Processing -
MEGT
On-Site 03.2015 - 03.2016
Certificate II Mechanical Studies - Automotive
Kangan Institute of T.A.F.E
Southbank 11.2013 - 01.2014
Certificate II in Hospitality - undefined
MEGT
Crown Complex 09.2010 - 01.2011
Certificate II Electro-Technology - undefined
T.A.F.E.
Brisbane 10.2003 - 03.2004
Certificate 1 Electro-Technology -
T.A.F.E
Ashmore 03.2001 - 07.2001
Skills
Customer Service
Accomplishments
- Maintained an Uber Driver average rating of 4.95 for more than 1.5 years
- Implemented a staff rewards program to incentify employees
- Rearranged storerooms to be functional and efficient
- Zero customer complaint lodged
- Implemented staff training to increase sales
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“There are those who make things happen, there are those who watch things happen and there are those who say 'what happened?”
Robert T. Kiyosaki
Timeline
Hardship Officer
ANZ Bank
01.2022 - 02.2022
Telephone Interviewer
Engine Group
02.2021 - 01.2022
Business Servicing Advisor
National Australia Bank
10.2019 - 05.2020
Solar Energy Consultant
Sunline Solar
03.2018 - 11.2018
Rideshare Driver
Uber
09.2017 - 09.2019
Kitchen Hand
Melissa Cakes
03.2017 - 08.2017
Scribe Sawman
JBS Brooklyn
04.2015 - 09.2016
Certificate III in Meat Processing -
MEGT
03.2015 - 03.2016
Certificate II Mechanical Studies - Automotive
Kangan Institute of T.A.F.E
11.2013 - 01.2014
Head Storeman
JB Hi-Fi Limited
08.2013 - 04.2014
Waiter/Server
Cafe Baci
08.2012 - 11.2012
Team Leader
Melissa Cakes
09.2011 - 08.2012
Certificate II in Hospitality - undefined
MEGT
09.2010 - 01.2011
Hospitality Worker
Blue Skies Dining
07.2009 - 03.2011
Receptionist Sales Assistant
Cavill Inn
03.2008 - 06.2008
Telemarketer
Apple Marketing
07.2007 - 09.2007
Certificate II Electro-Technology - undefined
T.A.F.E.
10.2003 - 03.2004
Certificate 1 Electro-Technology -
T.A.F.E
03.2001 - 07.2001
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