Matthew North
Miles,QLD
Summary
I am currently working as a Hardship officer for Recoveries Corp.
I believe I am a Dependable professional with track record of success in my field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Hardship Officer
Recoveries Corp
12.2023 - Current
- Analyzed customer financial information and determined appropriate payment plans.
- Explained the consequences of non-payment in a professional manner.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
- Drafted letters demanding payment from delinquent customers using standard templates.
- Ensured all collection activities complied with applicable laws and regulations.
- Communicated with clients to provide updates on account recovery status.
- Updated collection databases and systems with payment arrangements and notes.
- Ensured compliance with state and federal laws governing debt collection practices.
- Negotiated repayment plans with debtors to meet client recovery targets.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
Early Customer Engagement
Commbank (insourced)
01.2023 - 12.2023
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Processed payments through various methods such as credit cards, online banking.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Identified opportunities for improved efficiency in the collections process.
Inbound Customer Concierge
CommBank (Insourced)
10.2022 - 01.2023
- Provided account information and answered customer inquiries in a timely manner.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Checked customers' identification when necessary in compliance with anti-money laundering regulations.
- Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
Collections Officer
Recoveries Corp
09.2022 - 10.2022
- Collected delinquent accounts by contacting customers via telephone, email and mail.
- Developed relationships with customers to facilitate successful resolution of delinquent accounts.
- Advised customers on available options when they were unable to make full payments.
- Attended training sessions on relevant topics related to collections practices and procedures.
- Evaluated customer accounts to determine adherence to repayment schedules.
- Negotiated payment plans and arrangements.
- Educated customers regarding actions and strategies for debt repayment.
- Verified, documented and updated customer account information.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Contacted debtors through email, telephone and mail contact to begin collections process.
Console Operator
Ampol
06.2022 - 08.2022
- Greeted customers, answered questions and provided assistance with purchases.
- Maintained cleanliness of the store, including floors, shelves, counters and windows.
- Operated cash register to process customer transactions accurately and efficiently.
- Stocked shelves with merchandise and ensured that pricing was correct.
- Assisted customers in locating items throughout the store.
- Performed daily inventory checks on various products to ensure adequate stock levels.
- Verified age requirements for purchase of alcohol and tobacco products.
- Monitored fuel pumps to ensure proper functioning and safety regulations were followed.
- Provided excellent customer service by responding quickly to customer inquiries or complaints.
- Ensured all store policies were adhered to by customers at all times.
- Adhered to company procedures for handling hazardous materials such as gasoline or motor oil.
Electoral Officer
Australian Electoral COmmission Federal Election 2022
05.2022 - 05.2022
- Researched election laws and regulations to ensure compliance with local, state and federal guidelines.
- Provided assistance to citizens regarding the voting process and registration procedures.
- Verified accuracy of ballot counts from various locations prior to tabulation.
- Ensured that all necessary documents pertaining to an election are stored securely after completion.
- Oversaw election proceedings to maintain impartiality and fairness and assisted voters with adequate information.
- Coordinated polling stations during peak hours in high traffic areas during voting period
- Maintained positive working relationship with fellow staff and management.
owner operator
underbytes computer repair
01.2012 - 01.2013
- Built and repaired computers, Installed software, Customized computers, Customer service
Education
RG146 - FNASIC301 And FNASIC302
Kaplan
Online12-2023
Diploma - Digital Art And Game Design
Evocca
Online03-2016
Certificate IV - Small Business Management
Career Employment Australia
Queensland05-2012
Certificate II - Security Operations
National Security Training Academy PTy LTD
Sandgate11-2011
RSA - Responsible Service Of Alcohol
National Security Training Academy PTY LTD
Brisbane, QLD11-2011
Skills
- Good communication
- Great technology knowledge
- Great computer skills
- Customer service skills
- Honest
- Reliable
- Punctual
- Hard working
- Can work individually and in a team
References
References available upon request.
Timeline
Hardship Officer
Recoveries Corp
12.2023 - Current
Early Customer Engagement
Commbank (insourced)
01.2023 - 12.2023
Inbound Customer Concierge
CommBank (Insourced)
10.2022 - 01.2023
Collections Officer
Recoveries Corp
09.2022 - 10.2022
Console Operator
Ampol
06.2022 - 08.2022
Electoral Officer
Australian Electoral COmmission Federal Election 2022
05.2022 - 05.2022
owner operator
underbytes computer repair
01.2012 - 01.2013
RG146 - FNASIC301 And FNASIC302
Kaplan
Diploma - Digital Art And Game Design
Evocca
Certificate IV - Small Business Management
Career Employment Australia
Certificate II - Security Operations
National Security Training Academy PTy LTD
RSA - Responsible Service Of Alcohol
National Security Training Academy PTY LTD
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