Joshua Agius
Sydney
Summary
Dynamic leader with a proven track record at City Electric Supply, enhancing team performance and customer satisfaction through innovative management and staff development. Skilled in marketing management and team building, I've significantly contributed to business growth and client loyalty. Leveraging strong customer relations and administrative skills, I excel in creating positive, efficient work environments.
Overview
5
5
years of professional experience
Work History
2IC Manager
City Eletric Supply
07.2024 - Current
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Conducted employee training sessions to educate employees on products and company policies.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Contributed to company growth by identifying new business opportunities and expansion strategies.
Sales Assistant
City Electric Supply Regional Group Office
06.2022 - 02.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Developed loyal customer base by providing consistent, high-quality service.
- Organized in-store promotions to increase awareness of new product lines.
- Collaborated with team members to achieve sales targets and improve store performance.
- Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
- Negotiated with suppliers to secure merchandise at competitive prices, improving profit margins.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
Van Driver
City Electric Supply Regional Group Office
09.2021 - 06.2023
- Demonstrated adaptability when faced with last-minute route changes, successfully navigating unfamiliar areas while maintaining a professional and positive attitude.
- Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
- Promoted safe driving habits within the team by consistently following traffic laws and regulations.
- Conducted inspections on vehicles prior to use at beginning of shift each day.
- Maintained vehicle by refueling, performing regular fluid level checks and cleaning interior and exterior of vehicle.
- Maintained vehicle cleanliness and safety, ensuring a comfortable travel experience for passengers.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Navigated through various routes efficiently, utilizing GPS technology for optimal time management.
- Observed and followed traffic laws and regulations specifically reinforcing public and client safety.
- Delivered packages promptly during multi-stop routes while maintaining excellent communication with clients about expected delivery times.
- Participated in regular training sessions to stay current on industry best practices and new technologies.
Grocery Team Member
Woolworths
07.2020 - 09.2021
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Retrieved items for customers and verified prices.
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Maintained food safety standards by properly storing perishable items and monitoring expiration dates.
- Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
- Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean store environment.
- Handled customer complaints with patience and understanding, working towards a satisfactory resolution for both parties.
- Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
- Supported store management by performing additional tasks as needed, such as opening or closing procedures.
- Participated in regular training sessions to stay updated on industry trends and new products.
- Worked closely with department managers to achieve better stock rotation practices, reducing spoilage rates significantly over time.
Education
High School Diploma -
St Anges Catholic School
Rooty Hill, NSW11-2021
Skills
- Staff development
- Marketing management
- Innovation management
- Staff training
- Team leadership
- Training and development
- Team player
- Customer relations
- Administrative skills
- Motivation
- Team building
- Quality management
- Staff motivation
Languages
English
Native or Bilingual
Timeline
2IC Manager
City Eletric Supply
07.2024 - Current
Sales Assistant
City Electric Supply Regional Group Office
06.2022 - 02.2024
Van Driver
City Electric Supply Regional Group Office
09.2021 - 06.2023
Grocery Team Member
Woolworths
07.2020 - 09.2021
High School Diploma -
St Anges Catholic School
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