Joshua Agnew

• Improved student swimming abilities through the development and implementation of personalised lesson plans.
• Increased swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
• Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
• Mentored new swim instructors in department policies and best practices for effective teaching strategies within our program framework.

• Enhanced swimmer safety by vigilantly monitoring pool activities and enforcing rules.
• Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
• Provided exceptional customer service, addressing patron concerns and inquiries promptly and professionally.
• Collaborated with fellow lifeguards to maintain effective communication and seamless shift transitions.
• Participated in ongoing training sessions, staying up-to-date on best practices in lifeguarding and aquatic safety.

Created comprehensive first aid instructional documentation tailored to the needs of the facility, ensuring lifeguards were well-prepared for emergency situations.

Conducted one-on-one training sessions with lifeguards, reviewed first aid protocols, and provided professional development opportunities.

Developed and delivered detailed instructions on the use of powered lifeguard equipment, enhancing operational efficiency and safety awareness among the team.

Conducted regular inspections of unstaffed facilities, ensuring all areas and equipment were fully operational and ready for use by hirers.

Identified potential hazards and risks during inspections, submitting maintenance requests to address issues promptly and maintain safety standards.

Collaborated with Hub Officers to develop and implement strategies for creating safe and efficiently managed operational facilities.

• Provide exceptional front-line service at Scarborough Beach Pool, serving as the first point of contact for patrons and addressing inquiries with professionalism and efficiency.
• Manage the reception area, including processing admissions, handling bookings, and managing membership registrations.
• Assist patrons by providing accurate information about facilities, programs, and events, ensuring a positive and welcoming experience.
• Support day-to-day operations by monitoring facility access, addressing customer concerns, and escalating issues to appropriate staff when necessary.