Joshua Hoffmann
Woodville South,SA
Summary
Motivated and detail-oriented commerce student with a strong foundation in customer service, finance, and operations management. Experienced in working in fast-paced environments, with proven abilities in communication, problem-solving, and adaptability. Eager to leverage these skills in a role to continue to develop professionally.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Console Operator
X-Convenience
05.2024 - Current
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
- Handled customer transactions, including fuel sales and in-store purchases, while providing friendly and efficient service.
- Monitored stock levels and assisted in inventory management to ensure the availability of products for customers.
KFC Customer Service Team Member
KFC
05.2022 - 01.2024
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
Education
Bachelor of Commerce - Accounting And Finance
Adelaide University
Adelaide, SA11.2027
High School Diploma -
Nazareth Catholic College R-12 - Secondary Campus
Flinders Park, SA11.2023
Skills
- Communication abilities
- Finance background
- Adaptability
- Problem-Solving
- Attention to detail
- Time management
Certification
- Certified in CPR and basic first aid, adept at responding effectively to emergency situations.
- Morgan Stanley and UBS finance course gaining experience in bank trading and asset management.
- A RSA (Responsible Service of Alcohol) license, demonstrating my ability to serve responsibly
Reference
Tamara Hay | KFC Restaurant General manager
+61 433 302 985
Timeline
Console Operator
X-Convenience
05.2024 - Current
KFC Customer Service Team Member
KFC
05.2022 - 01.2024
Bachelor of Commerce - Accounting And Finance
Adelaide University
High School Diploma -
Nazareth Catholic College R-12 - Secondary Campus
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