Jotpal Kaur
Redcliffe,WA
Summary
A proven leader and efficient problem-solver, adept at enhancing customer satisfaction and streamlining operations at Zambrero. Expert in greeting guests with warmth and managing high-stress situations with professionalism. Skilled in order-taking and money handling, significantly improved team productivity through effective workflow organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
4 Mates Burger and Bar
05.2024 - 08.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Helped guests at tables when in need of assistance.
Supervisor
Zambrero
11.2023 - 04.2024
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Query Frieght
Courier Please
01.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Worked effectively in fast-paced environments.
Education
Certificate III - Cookery
Global College Australasia
Perth, WA08.2024
Skills
- Order Taking
- Greeting guests
- Cleanliness
- Memory retention
- Phone Etiquette
- Wine Knowledge
- Money Handling
Certification
- responsible service of alcohol (RSA)
- Food safety certificate
- certificate 3 in childcare
Languages
English
Full Professional
Timeline
Front of House Staff Member
4 Mates Burger and Bar
05.2024 - 08.2024
Supervisor
Zambrero
11.2023 - 04.2024
Query Frieght
Courier Please
01.2023 - 10.2023
Certificate III - Cookery
Global College Australasia
- responsible service of alcohol (RSA)
- Food safety certificate
- certificate 3 in childcare
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