Julie Doan
Melbourne,VIC
Summary
With over 5 year's experience working within the customer service industry, I'm willing to take up the opportunity to implement previous skills and knowledge into the position possessing a variety of skills and experience. I am seeking a role where i can expand my knowledge and develop professionally in the banking and data entry sectors. I am seeking a full time position that will enhance my expertise, management skills, and contribute to improving overall results.
Overview
2
2
years of professional experience
Work History
Data Management Specialist
Jemena (Startek)
07.2024 - 12.2024
- Responsible for reviewing and verifying meter readings to ensure accurate data entry into the company's systems.
- Implemented corrective actions to rectify errors, ensuring accurate billing, and preventing customer issues related to incorrect readings.
Quality Assurance Analyst
Westpac Group (Startek)
12.2023 - 07.2024
- Monitored and evaluated call center agents' performance, ensuring alignment with company policies, compliance requirements, and customer service guidelines.
- Provided actionable feedback to agents after call reviews, offering guidance on areas for improvement, and reinforcing effective practices to enhance the customer experience.
- Analysed NPS data to track customer sentiment and satisfaction, collaborating with team leads to address feedback, and optimise service delivery.
Mortgage Operations Consultant
Westpac Group (Startek)
08.2022 - 12.2023
- Ability to work in partnership with the Bank and the Brokers to deliver an exceptional home loan experience for the customers and brokers.
- Proactively involved in following up on home loan applications from lodgment through to settlement. Liaising with internal departments regarding the process and requirements for the progression of applications, verifying documents, and providing accurate timeframes.
- Ensuring that we provide exceptional customer service by resolving inquiries while having a strong ability to build rapport and a high level of service to each customer.
Education
High School Diploma -
RMIT University
Melbourne, VIC01-2020
Skills
- Data Entry and Accuracy
- Communication Skills
- Strong attention to detail
- Customer service
- Technical capability
- Ability to manage workflow and effectively delegate
References
References available upon request.
Timeline
Data Management Specialist
Jemena (Startek)
07.2024 - 12.2024
Quality Assurance Analyst
Westpac Group (Startek)
12.2023 - 07.2024
Mortgage Operations Consultant
Westpac Group (Startek)
08.2022 - 12.2023
High School Diploma -
RMIT University
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