Juliette Meleady
West Pennant Hills,NSW
Summary
Product manager passionate about creating meaningful products and enriching user experiences. Skilled in setting product strategy, defining roadmaps, and managing the full product lifecycle to drive growth and meet business objectives. Experienced in using data insights to inform decisions, leading cross-functional teams, and fostering collaboration across engineering, design, and marketing. Known for a user-centric approach and agile mindset, with a commitment to continuous learning and improvement. Excels in fast-paced environments that value innovation, teamwork, and customer satisfaction, and eager to make a measurable impact in every project.
Overview
14
14
years of professional experience
Work History
Product Manager
LJ Hooker Group
07.2019 - Current
- Developed and maintained product roadmaps for both new and existing products, aligning with strategic business goals.
- Led and coordinated efforts across engineering, marketing, and sales to ensure cohesive project execution and goal alignment.
- Implemented processes to manage product feedback, release cycles, and both internal and external communication of updates.
- Managed and prioritised product backlog, documenting user stories and specifications to guide development and set requirements.
- Conducted market research, competitive analysis, and ongoing performance metrics analysis to inform product decisions.
Product Marketing & Support Specialist
Ansarada
01.2017 - 12.2019
- Preparing and executing go-to-market plans for product releases
- Supporting Sales, Marketing and Service teams to ensure they are enabled for each product upgrade, product release and feature release
- Working with colleagues and clients to map out effective customer journeys and product roadmaps
- Product owner and content writer for the client education website
Client Service Executive
Ansarada
01.2013 - 12.2017
- Provided comprehensive technical support and training for clients and team members.
- Managed Online Help content to ensure accurate, accessible product documentation.
- Collaborated with developers on custom solutions and implemented new internal systems.
- Advised clients on best practices, driving optimal product usage and results.
- Partnered with Sales to enhance customer experience and increase referrals.
Hilton HHonors Guest Relations Manager - Front Office
Hilton Sydney
01.2011 - 12.2013
- Managed Guest Loyalty Program, including enrolments, VIP guest services, and handling personalized requests.
- Delivered training sessions for front office team for enhanced service quality.
- Organized daily amenities, managed room allocations, and greeted HHonors guests, supporting both Front Office and General Managers as needed.
- Prior experience at Hilton included three years at reception and executive lounge, ensuring exceptional guest service.
Education
Bachelor of Business - Hotel Management
The Hotel School Sydney (Southern Cross University)
Sydney, NSW01.2011
Higher School Certificate -
Loreto Normanhurst
Normanhurst, NSW01.2007
Skills
- Teamwork & Collaboration
- Prioritisation & Execution
- Product Vision & Strategy
- Product Training & Documentation
- Product Testing
- Roadmap Development
- UX & User Research
- Product Lifecycle Management
- Jira & Confluence
- Stakeholder Communication
- User Story Creation
- Requirements Gathering
Accomplishments
- Revamped Vendor App and Agent Platform : Scoped, designed, managed, and launched a new app and platform for real estate agents to streamline vendor communications, improving workflow and client engagement.
- Optimized Feature Requests : Established a monthly feedback review process, improving prioritization and responsiveness to user needs.
- Website Migration Project : Currently migrating remaining website assets to HubSpot CRM, enhancing customer data management and marketing capabilities.
- Streamlined Release Processes : Reduced network complaints by implementing efficient release protocols across products.
- Cut Operational Costs : Decommissioned underutilized systems and developed in-house solutions, resulting in significant cost savings.
- Increased Lead Generation : Rolled out a new multi-step appraisal process with at 93% completion rate.
Languages
English
Native or Bilingual
Italian
Professional Working
Timeline
Product Manager
LJ Hooker Group
07.2019 - Current
Product Marketing & Support Specialist
Ansarada
01.2017 - 12.2019
Client Service Executive
Ansarada
01.2013 - 12.2017
Hilton HHonors Guest Relations Manager - Front Office
Hilton Sydney
01.2011 - 12.2013
Higher School Certificate -
Loreto Normanhurst
Bachelor of Business - Hotel Management
The Hotel School Sydney (Southern Cross University)
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