Kai Fielding
Canberra,ACT
Summary
Goal-oriented professional successful at closing sales and satisfying customers. Stays on top of changes in marketing, customer purchasing and service standards. Continuously meets and exceeds sales objectives. Creative in overcoming obstacles and satisfying challenging customers. Upbeat, customer-focused,Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
year of professional experience
Work History
New Car Sales Consultant
John McGrath Auto Group
Phillip, ACT
12.2023 - Current
- Provided customers with detailed information about car features, pricing, financing options and warranties.
- Assisted customers in selecting the right car for their budget and lifestyle.
- Developed customer relationships through active listening and responding to customer needs.
- Collaborated with colleagues to provide excellent customer service experience.
- Greeted customers in a friendly manner and conducted follow-up calls after sales.
- Performed test drives with customers to demonstrate vehicle performance capabilities.
- Maintained accurate records of all sales transactions and filed paperwork promptly.
- Followed up with existing clients to maintain strong relationships post purchase.
- Ensured compliance with all applicable laws related to selling cars.
- Demonstrated knowledge of automotive parts, systems, accessories and services offered by the dealership.
- Resolved customer complaints in a timely manner while maintaining positive relationships.
- Showcased vehicle features and took customers on test drives in local area.
- Answered customer emails and telephone requests for information.
Education
Hawker College
Canberra, ACT11-2021
Skills
- Goal-Oriented
- Sales Training
- Brand Awareness
- Customer Needs Assessment
- Follow-up skills
- Sales Conversion
- Relationship Building
- Sales closing
- Building rapport
- Customer Service
- Contract Preparation
- Negotiation strengths
- Professional Demeanor
- Team Collaboration
- Issue Resolution
References
John Huggard - 0251141603
Jayde Gibson - 0408113882
Timeline
New Car Sales Consultant
John McGrath Auto Group
12.2023 - Current
Hawker College
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