Summary
Overview
Work History
Education
Skills
Timeline

Justin Tilburn

Melbourne,VIC

Summary

Driven by a results-focused approach, I enhanced customer satisfaction and team performance at Essendon Renault through expert time management and exceptional leadership. Skilled in staff training and complex problem-solving, I significantly contributed to operational efficiency and service excellence, leveraging both technical and interpersonal skills to drive business success.

Overview

21
21
years of professional experience

Work History

Pre Delivery Manager

Essendon Renault
01.2022 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Automotive Service Advisor Assistant

Melbourne City Peugeot
10.2017 - 12.2021
  • Managed inventory control for parts department, maintaining accurate records to prevent stock shortages or overages.
  • Developed strong relationships with clients, leading to increased customer loyalty and repeat business.
  • Contributed to a positive workplace environment through teamwork and collaboration with colleagues.
  • Participated in ongoing training programs, staying current on industry trends and best practices for automotive servicing.
  • Coordinated warranty claims for customers, ensuring timely processing and reimbursement.

Car Detailer Pre Delivery Manager

Essendon Renault
08.2013 - 08.2017
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
  • Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
  • Washed, waxed, and buffed vehicle bodies for professional shine.

Professional Car Detailer

Cols Car Detailing
08.2003 - 10.2012
  • Upheld company reputation by consistently delivering exceptional car detailing results meeting client expectations.
  • Demonstrated strong attention to detail while performing thorough inspections before releasing vehicles back to clients.
  • Assisted in training new employees on proper car detailing techniques, improving overall staff performance.
  • Gained expertise in various cleaning materials and chemicals, ensuring appropriate use for each specific task.

Education

Finished Year 12 -

Box Forest Secondary College, Glenroy, VIC

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Staff Training and Development
  • Staff Development
  • Expense Tracking
  • Customer Service
  • Decision-Making
  • Computer Skills
  • Problem Resolution
  • Attention to Detail
  • Organizational Skills
  • Excellent Communication
  • Team Development
  • Hiring and Training

Timeline

Pre Delivery Manager - Essendon Renault
01.2022 - Current
Automotive Service Advisor Assistant - Melbourne City Peugeot
10.2017 - 12.2021
Car Detailer Pre Delivery Manager - Essendon Renault
08.2013 - 08.2017
Professional Car Detailer - Cols Car Detailing
08.2003 - 10.2012
Box Forest Secondary College - Finished Year 12 ,

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Justin Tilburn