Jordan Young
Carindale,QLD
Summary
I am seeking casual or part-time work whilst I complete my Bachelor of Psychological Sciences within a role that will provide me exposure and practical experience in a clinical setting to further my professional career. I have over ten years of customer service experience, and am dedicated to offering exceptional assistance to team members and clients. Having experience in retail and hospitality environments I have been able to develop fantastic soft skills and an ability to quickly build strong rapport with individuals from diverse backgrounds. Throughout my career working within skin clinics, I have gained experience in appointment management, report generation based on business needs, and working in fast-paced, high-pressure environments to which I believe to be transferrable for my transition.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Senior Beauty Therapist
Complete Skin And Beauty MacArthur Central
05.2021 - Current
- Assisting in daily operations of the salon, including undertaking managerial responsibilities such as balancing tills, and analysing client data
- Assisting in the management of appointment schedules for up to 6 beauty therapists, including myself
- Handling client enquiries, and recommending appropriate treatments and products tailored to their requirements
- Training, mentoring, and onboarding new hires to the business
- Product sales and aftercare recommendations depending on client's treatments and requirements in line with KPI sales and objectives
- Performing a variety of advanced beauty treatments
Senior Beauty Therapist/Assistant Manager
Complete Skin And Beauty
09.2016 - 04.2021
- Assisting in the daily operations of the salon, including undertaking managerial responsibilities such as balancing tills, banking, and analysing client data
- Managing and balancing appointments for up to 5 beauty therapists, including myself
- Assisted in the recruitment process of beauty therapists, selecting candidates who aligned with the salon's values and vision.
- Handling client enquiries, and recommending appropriate treatments and products tailored to their requirements
- Training, mentoring, and onboarding new hires to the business
- Maintained a loyal clientele base by consistently delivering high-quality beauty treatments and exceptional customer service.
- Product sales and aftercare recommendations depending on client's treatments and requirements in line with KPI sales and objectives
- Managed inventory control, reducing waste and minimizing stock discrepancies through regular audits.
- Led staff training sessions on advanced skincare techniques, elevating overall team performance and skill level.
- Performing a variety of advanced beauty treatments
- As a business leader, I was regularly tasked with resolving client concerns and/or complaints and ensuring client retention in an environment requiring an exceptionally high level of service – in both customer experience, and services and treatments delivered.
Receptionist
Eden Fishermen's Recreation Club
11.2014 - 12.2015
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with members, and updated members records.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
Bachelor of Psychological Science - Psychology
Swinburne University
11.2021 - Current
Diploma - Beauty Therapy
CMA
Canberra, ACT 01.2016 - 2016.12
Certificate III in Hospitality - Hospitality
TAFE NSW
Bega, NSW 02.2015 - 2015.11
High School Diploma -
Eden Marine High School
Eden, NSW 01.2009 - 2014.11
Skills
Administrative Support
Timeline
Bachelor of Psychological Science - Psychology
Swinburne University
11.2021 - Current
Senior Beauty Therapist
Complete Skin And Beauty MacArthur Central
05.2021 - Current
Senior Beauty Therapist/Assistant Manager
Complete Skin And Beauty
09.2016 - 04.2021
Diploma - Beauty Therapy
CMA
01.2016 - 2016.12
Certificate III in Hospitality - Hospitality
TAFE NSW
02.2015 - 2015.11
Receptionist
Eden Fishermen's Recreation Club
11.2014 - 12.2015
High School Diploma -
Eden Marine High School
01.2009 - 2014.11
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