Kaiser “Jacobi” Moengaroa
Truganina,VIC
Summary
I am confident and outgoing, priding myself in having a strong work ethic. I have strong leadership skills and can work effectively in a team. I also have great communication skills, always seek further experience and am eager to learn. I am respectful of all genders, races and beliefs and aim to ensure everyone feels safe and has a great experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alinta Energy
11.2022 - Current
- Handling customer queries and aiming for first call resolutions to deliver the best service possible
- Maintaining effective and positive workplace relationships and environment
- Working towards KPIs, sales targets and customer satisfaction
Crew Coach
McDonalds
11.2019 - 09.2022
- Greeted customers and handled payments via a POS system fulfilling over 1500+ orders
- Maintained clean dining areas and work stations by routinely sweeping, mopping, restocking supplies and disposing of garbage
- Worked effectively with a team to maintain smooth operations and high standards of customer service during high-volume rushes
- Swiftly and professionally addressed any customer complaints, escalating to management when requested
Education
Cert IV - Mental Health
Kirana Colleges
Year 12 -
Tarneit Senior College
Tarneit, VIC10.2022
Skills
- Confident and Outgoing
- Strong Work Ethic
- Reliable and Flexible
- Effective Communication
- Teamwork and Leadership
- Fast Learner and Eager for further development
Certification
SITHFAB002 - Prepare and Serve Espresso Coffee, 1SDO Training PTY LTD, 05/01/22
References
- Adam Sharif, Work Ethic, Team Leader at Alinta Energy, 0437 827 746
- Nicholas Tseriotis, Work Ethic, Restaurant Manager at Wyndham Waters McDonalds, (03) 8360 7369
- Angela McCoubrie, Character, Work Experience, 0413 484 030
Awards
- Completion of VCAL Senior, Tarneit Senior College, 2022
- Best Service Crew of the Year, McDonalds Wyndham Waters, 2021
Timeline
Customer Service Representative
Alinta Energy
11.2022 - Current
Crew Coach
McDonalds
11.2019 - 09.2022
SITHFAB002 - Prepare and Serve Espresso Coffee, 1SDO Training PTY LTD, 05/01/22
Cert IV - Mental Health
Kirana Colleges
Year 12 -
Tarneit Senior College
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