Kimberley Hecker

Accomplished leader with a proven track record at Alinta Energy, adept in people management and performance improvement. Leveraged coaching and time management skills to enhance team efficiency and meet key performance indicators, significantly boosting customer service outcomes. Expert in fostering professional relationships and driving goal-oriented results.

Capable of contributing strong problem-solving skills and effective communication capabilities, in order to collaborate with stakeholders and cross-functional teams.

• Submitted recommendations for improvements to procedures to meet the needs of the organization, and one example of this is the recommendation that a dedicated team be created to assist with payment assistance, the creation of which was completed immediately, and the change has had a positive impact on Alinta Energy.
• Generated reports detailing findings and recommendations, an example of this is my recent assistance with the contact us page, in which i worked with our digital experience team to decrease our privacy volume, which has since seen a reduction of over 100 privacy emails per week.