Kaitlyn Bruce
Gold Coast,QLD
Summary
I'm a dedicated and driven individual with a passion for achieving excellence across various fields. My journey through roles such as a call center representative, food truck manager, and child care educator has endowed me with the resilience to thrive under pressure and embrace new responsibilities. As the sole operator of a bustling food truck catering to a high volume of customers, I've cultivated sharp decision-making skills, initiative, and adept communication abilities, fostering success both independently and within a team. Drawing upon the valuable experiences of my past, I am committed to consistently delivering exceptional service while upholding a strong work ethic, earning the respect of my managers, supervisors, and peers alike.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Assistant
Original Mattress Factory
10.2022 - 02.2024
- Increased sales by building strong customer relationships and providing excellent service.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
Customer Service / Call Centre Representative
Freedom Home Deliveries (Unitrans)
05.2022 - 09.2022
- Strong written and verbal communication skills; High attention to detail and a keen eye for error.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
- Supported colleagues with handling complex cases and provided insights for better decision-making in challenging situations.
- Collaborated with other departments to resolve cross-functional issues affecting customer experience positively.
Food Truck Manager
Aussie Night Markets
08.2021 - 09.2022
- Ensured optimal food quality through consistent monitoring, proper storage techniques, and routine inspections.
- Managed inventory levels for cost control, ordering supplies as needed to maintain efficient operations.
- Maintained high standards of cleanliness and sanitation, adhering to local health codes and regulations.
- Delivered exceptional customer service by addressing issues promptly and professionally during peak service times.
- Trained new staff members on company policies, procedures, and safety guidelines for smooth onboarding experiences.
Education
High School Diploma -
Kellyville High School
Kellyville, NSWSkills
- Processing payments
- Complex Problem-Solving
- Sales expertise
- Opening and closing procedures
- Goal-Oriented
- Customer Assistance
- Multitasking Abilities
- Team Leadership
- Professionalism
Employment Status
Seeking Part Time Or Casual Employment
Attributes
- A friendly and enthusiastic team player with a Can-Do attitude
- Cleanliness: ability to always ensure a clean and tidy work environment
- Reliability: commended for consistent punctuality and always having neat appearance in full uniform
- Physical Fitness: ability to bend, lift, carry and perform tasks with no problems
- Customer Service skills: 3 years experience - Cash/Till handling and EFTPOS experience
- Ability to quickly learn and adapt to using computer systems
Certification
Certificate Three in Early Childcare Education
Timeline
Sales Assistant
Original Mattress Factory
10.2022 - 02.2024
Customer Service / Call Centre Representative
Freedom Home Deliveries (Unitrans)
05.2022 - 09.2022
Food Truck Manager
Aussie Night Markets
08.2021 - 09.2022
High School Diploma -
Kellyville High School
Certificate Three in Early Childcare Education
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