Kalala Ma’asi
Williams Landing ,VIC
Summary
Trust worthy and dependable professional with 5+ years experience in Shift management, hospitality and customer service. Proven ability to optimize operations and enhance team productivity. Skilled in training staff, managing a team and consistently achieving sales targets while maintaining high service quality during peak hours. Seeking a role where I can add my valued expertise to drive business growth and achieve personal growth.
Overview
10
10
years of professional experience
Work History
Cafe All - Rounder
Wolf Cafe
06.2024 - 12.2024
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Shift Manager
Mc Donald’s, Grey Lynn
10.2014 - 12.2021
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Education
High School Graduate -
Mount Roskill Gramma High School
Auckland, New Zealand 11.2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Handling money and Register
Timeline
Cafe All - Rounder
Wolf Cafe
06.2024 - 12.2024
Shift Manager
Mc Donald’s, Grey Lynn
10.2014 - 12.2021
High School Graduate -
Mount Roskill Gramma High School