Kaleb Pietzner
Summary
Versatile and dynamic Food and Beverage Attendant with a proven track record at Club Wyndham Flynn's Beach, excelling in high-pressure environments through adaptability and exceptional guest services. Skilled in mixology and food safety, I've boosted customer satisfaction and loyalty. My ability to train and mentor, coupled with a collaborative spirit, has significantly contributed to team success and operational excellence. Proven adaptability and exceptional guest services skills, ability to enhance customer satisfaction and streamline service processes, I excel in fast-paced environments, ensuring high standards of food safety and team collaboration. My commitment has significantly contributed to improved service efficiency and customer loyalty.
Overview
6
6
years of professional experience
Work History
Food and Beverage Attendant
Club Wyndham Flynn's Beach
Flynn's Beach
12.2022 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Greeted and seated guests to provide friendly and welcoming experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Trained new staff members on company policies and procedures.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
- Supported management in implementing new policies or procedures as needed for continuous improvement efforts within the establishment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Team Member
KFC
Hobart, TAS
08.2018 - 12.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Used proper techniques to prepare food and ingredients.
- Expedited food preparation processes by efficiently assembling orders according to established guidelines.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Supported management in implementing new policies or promotions, helping drive business growth.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Brewed coffee and tea and changed out drink station syrups.
Education
High School Diploma -
Rose Bay High School
Lindisfarne, TAS10.2018
Skills
- Adaptability under pressure
- Reliability and punctuality
- Kitchen Support
- Guest Services
- Food safety knowledge
- Food Handlers Certificate 2023
- RSA 2022
- Training and mentoring
- Processes and procedures
- Mixologist
- Teamwork and Collaboration
References
* Greg Dzierbicki
Senior technician John Oxley Motors
0423053034
* Rebecca Neisler
Club Wyndham Flynns Beach
0459777105
* Sulav Adhikari
Asst Manager KFC
0422636637
Timeline
Food and Beverage Attendant
Club Wyndham Flynn's Beach
12.2022 - Current
Team Member
KFC
08.2018 - 12.2022
High School Diploma -
Rose Bay High School