Kali Oliver
165/31 Goodrich Road West, Murrumba Downs,Queensland
Summary
Proven Customer Service Officer with a track record of enhancing customer satisfaction at Budget Direct through adept complaint handling and superior customer support. Skilled in time management and proficient in DISC, I consistently deliver solutions that boost client happiness and streamline internal processes. My friendly demeanour and attention to detail have significantly contributed to a positive and efficient work environment.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Budget Direct
12.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Streamlined communication between customers and internal departments for timely issue resolution.
Barista
Base Camp Specialty Coffee
02.2023 - 10.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Trainee
Hudson's Cafe
02.2021 - 11.2022
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
Education
High School Diploma -
Mueller College
Rothwell, QLD11-2022
Skills
- Customer support
- Time management
- Adaptive and creative
- Decision-making
- Compliance regulations
- Proficient in DISC
- Complaint handling
- Friendly and outgoing
- Attention to detail
- Active listener
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Officer
Budget Direct
12.2023 - Current
Barista
Base Camp Specialty Coffee
02.2023 - 10.2023
Trainee
Hudson's Cafe
02.2021 - 11.2022
High School Diploma -
Mueller College
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