KAREN MURRAY
Alexandra Hills,QLD
Summary
Motivated individual with extensive experience in retail sales. Proven track record of achieving sales goals, providing excellent customer service and consultation, and meeting customer needs. Possesses a comprehensive knowledge of products and services and excellent communication and interpersonal skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
AGED CARE WORKER
Suncorp Bank
Brisbane
04.2023 - 11.2023
- Provided emotional support to elderly patients who are dealing with loneliness or depression
- Developed strong relationships with clients through compassionate care and respect for their autonomy
- Utilized problem solving skills to effectively manage challenging behaviours of clients.
BANKING SPECIALIST
Suncorp Bank
Brisbane
01.2018 - 08.2020
- Monitored changes in industry standards and guidelines related to banking operations
- Identified opportunities for process improvement within the department to increase productivity
- Attended regular meetings to continue growth in bank products, sales and compliance
- Provided exceptional customer service by responding promptly to client requests or questions
- Analyzed customer needs to determine the best banking products and services to meet their requirements
- Assisted customers with online account management including resetting passwords or troubleshooting issues.
BANKING SPECIALIST
Commonwealth Bank
Wynnum Plaza
08.2007 - 12.2017
- Provided exceptional customer service by responding promptly to client requests or questions
- Demonstrated strong problem-solving skills when resolving customer complaints or inquiries
- Maintained accurate reports on loans, deposits, transactions, and other banking activities
- Identified opportunities to enhance banking relationships through outbound calling and customer service interactions
- Conducted reviews of credit applications, ensuring accuracy and compliance with bank policies
- Supported banking online and mobile banking to users, vendors and employees.
Education
Victoria High
Skills
- Store Cleaning
- Visual merchandising
- Loss Prevention
- Multitasking capabilities
- Effective communication
- Computer literacy
- Adaptability and flexibility
- Interpersonal skills
- Cash handling accuracy
- Manual handling
References
References available upon request.
Timeline
AGED CARE WORKER
Suncorp Bank
04.2023 - 11.2023
BANKING SPECIALIST
Suncorp Bank
01.2018 - 08.2020
BANKING SPECIALIST
Commonwealth Bank
08.2007 - 12.2017
Victoria High
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