Karla Mann
Inverell,Nsw
Summary
Dedicated Support Worker with Best Community Connections, skilled in enhancing client independence through personalized care and life skills development. Expert in daily living support and emotional assistance, fostering strong relationships and promoting well-being. Successfully coordinated healthcare appointments, ensuring consistent access to essential services while maintaining confidentiality and privacy.
Overview
21
21
years of professional experience
Work History
Support Worker
Best Community Connections
Inverell, NSW
11.2018 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Kitchen Hand/waitress
Freckles Cafe
Inverell
03.2017 - 11.2018
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Sales Assistant
Gratyns Sporting Goods
Inverell, NSW
03.2006 - 11.2008
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Kitchen Hand
Around About Coffee Time
Inverell
03.2004 - 03.2006
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Certificate III - Disability Studies
Inverell Community College
Inverell 03.2018
Year 12 -
Macintyre High School
Inverell, NSW09.2000
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Daily living assistance
- Confidentiality and privacy
- Cleaning and sanitizing
- Mobility assistance
- Meal preparation
- Life skills development
References
Warren Pennington
Ph: 0447225366
Kate Peters
Ph: 0428509858
Timeline
Support Worker
Best Community Connections
11.2018 - Current
Kitchen Hand/waitress
Freckles Cafe
03.2017 - 11.2018
Sales Assistant
Gratyns Sporting Goods
03.2006 - 11.2008
Kitchen Hand
Around About Coffee Time
03.2004 - 03.2006
Certificate III - Disability Studies
Inverell Community College
Year 12 -
Macintyre High School