Karlene Alden
Highfields,QLD
Summary
Dynamic finance professional with a proven track record at Credit One Finance, excelling in loan structuring and client management. Recognized for consistently achieving KPIs and fostering team development, I bring a blend of analytical expertise and exceptional customer service, driving high client satisfaction and earning multiple awards for excellence.
Overview
34
34
years of professional experience
Work History
Finance Broker
Credit One Equipment Finance
02.2017 - Current
- Analyzed client financial needs to provide tailored equipment financing solutions.
- Coordinated loan application processes, ensuring compliance with industry regulations.
- Developed and maintained relationships with lenders to facilitate financing options.
- Prepared detailed financial reports for clients, enhancing transparency and informed decision-making.
Bank Teller
Heritage Bank
06.2009 - 02.2017
- Process daily transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assist customers with inquiries, providing knowledgeable support and enhancing overall client satisfaction.
- Maintain cash drawer integrity through regular reconciliation and reporting discrepancies promptly.
- Train new tellers on operational procedures and customer service best practices to foster team effectiveness.
- Regularly hitting above KPI’s
- Customer service awards
General Manager
Video EZY
06.1992 - 06.2009
- Directed operational strategies to enhance productivity and streamline processes across 7 stores
- Implemented performance metrics to assess team efficiency and drive continuous improvement initiatives.
- Mentored department leaders, fostering a culture of accountability and professional development within teams.
- Collaborated with cross-functional teams to align business objectives and optimize resource allocation.
- Hiring & training of new staff
- Marketing for Darling Downs region
- Won Team member of the year for Video Ezy Australia 2003
Education
High School Diploma -
St Joseph’s College
Toowoomba, QLDSkills
- Loan structuring
- Client management
- Customer service
- Training of new staff & mentoring
- Regularly hitting KPI’s
- High volume of 5 star google reviews
- Many awards received - Directors award of excellence, Elite club gold member, Toowoomba Team member of the year, Elite club Gold member for high sales results
Timeline
Finance Broker
Credit One Equipment Finance
02.2017 - Current
Bank Teller
Heritage Bank
06.2009 - 02.2017
General Manager
Video EZY
06.1992 - 06.2009
High School Diploma -
St Joseph’s College