Versatile IT Support Engineer with a solid foundation in network design, IT infrastructure management, and customer service. Hands-on experience in overseeing IT hardware and software lifecycles, managing network infrastructure, and resolving technical issues, bringing a comprehensive skill set to optimize system performance and enhance user experience. Background as a Graduate Network Engineer includes expertise in Layer 2 and Layer 3 network design, configuring, and integrating complex network systems for major telecommunications providers. Customer service experience at Telstra has honed the ability to build strong client relationships, exceed sales targets, and deliver exceptional service. Committed to continuous improvement and delivering high-quality results in fast-paced environments.