Kartik Chaudhary
Parramatta,NSW
Summary
Versatile IT Support Engineer with a solid foundation in network design, IT infrastructure management, and customer service. Hands-on experience in overseeing IT hardware and software lifecycles, managing network infrastructure, and resolving technical issues, bringing a comprehensive skill set to optimize system performance and enhance user experience. Background as a Graduate Network Engineer includes expertise in Layer 2 and Layer 3 network design, configuring, and integrating complex network systems for major telecommunications providers. Customer service experience at Telstra has honed the ability to build strong client relationships, exceed sales targets, and deliver exceptional service. Committed to continuous improvement and delivering high-quality results in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Graduate Network Engineer
Efiniti Telecommunication Services
06.2024 - 08.2024
- Perform Layer 2 and Layer 3 design function and processes associated with IP networks and products.
- Analysing, interpreting, and evaluating complex system design and architecture specifications, data models and diagrams in the development, configuration, and integration of computer systems.
- Designing network infrastructure of one of the major Telco based on customer specific requirements by analysing the customer site qualification and network infrastructure capacity which includes various live routers and switching devices like Distribution Aggregator, Edge routers from different vendors like Huawei, Cisco, Alcatel, Nortel, Nokia and Juniper.
- Designing the network services in most efficient way by analysing the network infrastructure.
- Processing and dispatching of network/electronic equipment based on the customer specification and requirements.
- Integrating numerous NTUs from different venders like Cisco, Alcatel, Huawei, One Access based on customer requests in service design and configure them based on specific routing requirements and standards.
- Preparing and maintaining procedures and documentation for network inventory, and recording diagnosis and resolution of network faults, enhancements and modifications to networks, and maintenance instructions.
- Complete work to the required quality standards using the agreed tools, and methodology.
- Responsible for allocating and activating phone numbers for customers by using Nortel CS2k and C20 switches via provisioning tool like NEONS.
Sales Consultant
Telstra Corporation
05.2022 - 07.2024
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
IT Technical Support Intern
Queensford College
07.2023 - 09.2023
- Oversee the entire IT hardware and software lifecycle, including installation, configuration, and ongoing maintenance, to ensure smooth operations and optimal functionality, while also identifying opportunities for system enhancements.
- Streamline user onboarding and offboarding processes, managing account creation, hardware setup, and access control to enhance efficiency and compliance, while also providing comprehensive training to new users.
- Resolve Level 1 & 2 technical issues via phone and email support, utilizing remote access tools for effective troubleshooting, and documenting solutions for future reference and continuous improvement.
- Swiftly resolve tickets using ServiceNow, aiming for quick response times and high customer satisfaction, and proactively communicating with users to provide status updates and gather feedback.
- Provide expert support for the Microsoft 365 suite, fostering efficient collaboration and communication channels, and staying updated on new Microsoft 365 features and capabilities to provide proactive recommendations for improvement.
- Meticulously administer Active Directory services, overseeing user management and security permissions, and conducting regular audits to ensure data integrity and system security.
Education
Bachelor of Science - Computer Networking
Melbourne Institute of Technology
Sydney, NSW07.2022
Skills
- IP Network Design (Layer 2/Layer 3)
- Router and Switch Configuration (Cisco, Huawei, Alcatel, Nortel, Nokia, Juniper)
- NTU Integration and Configuration
- Active Directory Administration
- Microsoft 365 Suite Administration
- ServiceNow Ticket Management
- Level 1 & 2 Technical Support and Troubleshooting
Timeline
Graduate Network Engineer
Efiniti Telecommunication Services
06.2024 - 08.2024
IT Technical Support Intern
Queensford College
07.2023 - 09.2023
Sales Consultant
Telstra Corporation
05.2022 - 07.2024
Bachelor of Science - Computer Networking
Melbourne Institute of Technology
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