Summary
Overview
Work History
Education
Skills
Languages
Awards
References
Projects
Timeline
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Kassandra Iatrou

Hillside,VIC

Summary

Passionate and motivated individual with a strong interest in both cybersecurity and programming. Eager to apply foundational knowledge and enthusiasm for technology in a workplace environment. Demonstrates a commitment to learning and staying current with industry trends, combined with problem-solving skills and a proactive approach. Ready to contribute to a team by leveraging analytical thinking and a dedication to enhancing digital security through innovative solutions.

Overview

7
7
years of professional experience

Work History

Customer Care Consultant

StarTek
11.2021 - 12.2021
  • Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
  • Resolved complex customer issues, ensuring a positive and efficient experience.
  • Demonstrated empathy towards customers'' needs while simultaneously adhering to company policies and guidelines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Cashier/Dishwasher

Espresso 155
01.2017 - 06.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Used POS system to enter orders, process payments and issue receipts.

Cashier/ Sales Person

Paul’s Warehouse
01.2015 - 01.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

High School Diploma -

Keilor Downs Secondary College
11.2016

Skills

  • Microsoft Office
  • Organization
  • Typing Speed (63wpm)
  • Basic HTML and CCS knowledge
  • Strategic Thinking
  • Flexible and Adaptable

Languages

English

Awards

Endeavor Award in English, 2014, This award was given to me for showing excellent and consistent work throughout my third year in High School.

References

  • Matthew Bright, StarTek Team Leader, 0422448319
  • Chanel Warner, Former manager at Espresso 155, 0435915610

Projects

Personal Projects, Writing projects (short stories, fanfiction, novels)

Timeline

Customer Care Consultant

StarTek
11.2021 - 12.2021

Cashier/Dishwasher

Espresso 155
01.2017 - 06.2021

Cashier/ Sales Person

Paul’s Warehouse
01.2015 - 01.2017

High School Diploma -

Keilor Downs Secondary College

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Kassandra Iatrou