A self-motivated individual with a high sense of responsibility, positive attitude and ability to think outside of the box. Has good analytical and problem-solving skills, has worked under pressure and manages time efficiently. Had an opportunity to work within a dynamic, fast-paced team environment. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Hi, I’m
Savitree Narula
Customer Care Consultant/ Accountant
Grovedale,VIC
Summary
Overview
10
years of professional experience
4
Languages
Work History
Flick Anticimex Pty Ltd. (Geelong Branch)
Customer Care Consultant
12.2022 - Current
Job overview
- First Contact Point for any incoming calls
- Booking Customers in for service in the FOL system
- Scheduling Technicians for jobs, ensuing efficiency
- Arranging Timetable and time sheets for Technicians
- Communicate and Book in Commercial properties
- Promoting Products and service offerings to customers Actively replying to Customer enquires via phone and Emails
- Meeting daily call and sales KPI’s Selling Home Protection Packages to Customer Attend to and Solving Customer Complaints or any dissatisfaction
- Assists Branch Manager with any ad-hoc admin work
- Perform monthly stock take for the branch.
JP Morgan Chase Bank N.A Bangkok Branch
Legal Entity Controller – CIB F&BM
03.2020 - 04.2022
Job overview
- Review vendor payments / Vat & WHT application Prepare & Reconcile WHT/ Vat payments to Revenue Department First contact point for any payment issues / employee reimbursements Review intercompany settlements & prepare VAT for submission
- Prepare & Attest GLRS reconciliations Submit & Review Fixed Asset Requests Prepare month-end journal entries fixed assets, amortizations, accruals
- Review year end accrual vs actual expenses
- Lead payment enhancement projects – Outsourcing payment distribution center, adding payment methods for regulators
- Assist users with invoice submission, creating new vendors, communicate with Global Supplier teams
- Local point of contact for Amex Corporate Card Communicate with local vendors / bank regarding any payments issues.
Sumitomo Mitsui Trust Bank (Thai) PCL
Accounting Officer – Finance Department
10.2018 - 02.2020
Job overview
- Checking and reposting daily accounting errors Prepare daily bank reconciliation statements Upload daily rates in Bank’s EUC system – ATLAS Prepare and upload month-end accounting entries- Provision of loan loss, Employee benefits, Accrue DPA, Accrue IRS and commitment fees Prepare and submit quarterly Head office reports Prepare WHT tax reconciliations Prepare monthly summary of assets and liabilities CB1.1 to submit to BOT Assist in preparing Notes to financial statements Assist in solving problems from other departments
Exxon Mobil Limited
Intercompany Accounting Analyst
07.2017 - 07.2018
Job overview
- Handle 4 affiliates including Singapore (2 reporting units), Indonesia and Philippines Month-end activities – make sure all intercompany transactions are recorded in SAP and INNET system (outgoing & incoming charges) Central clearing house (CCH) reconciliation, Loan reconciliation and freight reclassification Handling and solving interface issue between systems Payment settlements between affiliate and CCH Provide supporting documents for balance sheet reporting Handle customer inquiries and solve ad hoc issues
Sumitomo Mitsui Trust Bank (Thai) PCL.
GA Payment officer – HRGA Department
01.2017 - 07.2017
Job overview
- Check invoices and initiate payment on every 7th and 22nd of the month Prepare WHT tax report , VAT and other Taxes and make payment to revenue department Check staff reimbursement documents and make payment Daily check Bank statements Record AP,PV, AR & JV in winspeed system Check general ledger accounts and budget Input payment records in budget excel file Prepare and process documentation for Cross boarder payments Record petty cash end of every month Upload payment in Atlas system Prepare cheques and help with payment to vendors Manage and resolve daily issues regarding any kind of payment queries
Boots Retail Thailand
Accountant
07.2014 - 06.2015
Job overview
- Record AP for Rental, service and property charges for all branches Monitor and Record AP of Utilities charges for all branches Prepare and check VAT to submit to Revenue Department
Education
Entry EducationMelbourne, Victoria
Diploma in Finance and Mortgage Broking
University Overview
Chulalongkorn University
Masters of Arts in Business and Economics
University Overview
GPA: 3.96
Assumption University (ABAC)
Bachelor of Business Administration- Finance & Banking
University Overview
GPA: 3.81
Modern International School Bangkok (MISB)
High schooling and GCE 'O' Level London Board Exam
University Overview
Skills
Dynamics 365
Phone
Phone
(66) 53 22 3350, (66) 53 223 349, (66)2 610 3118, (66)2 610 3119Headquarters
Headquarters
50/5-9 HuayKaew Rd, ChangPuek, Muang, Chiang Mai 50300Casual Experience
Casual Experience
- Hommali Bangkok Cuisine Geelong, Victoria, Australia, Customer Service Representative, Casual, Greet and interact with customers, present menus and take orders., Enter all orders into POS and communicate allergies or special requests to the chef., Answer phone calls for bookings, take-away orders, and address any complaints., Clear and reset tables on time to meet all the bookings., Collect credit cards, cash, and gift coupons and accurately dispense change for cash transactions., Stay up-to-date on menu changes to update customers and help select optimal meal choices based on individual preferences or food sensitivities., Prepare end-of-day summary and reconcile the balance with the bank and system., Maintain customer satisfaction with timely table check-ins to assess food and beverage needs., Perform multi-tasking to remain guest service-focused., Maintain a cheerful, can-do attitude., Remain calm and friendly during stressful times.
- HOBAN Recruitment, Victoria, Australia, Telephone Voting Operator, Victorian State Election, November 25-26, 2022, Support the elections by taking calls from voters via telephone voting., Fill out the ballot papers accurately and put them in the sealed box., Guide voters with registration issues.
Timeline
Customer Care Consultant
Flick Anticimex Pty Ltd. (Geelong Branch)
12.2022 - Current
Legal Entity Controller – CIB F&BM
JP Morgan Chase Bank N.A Bangkok Branch
03.2020 - 04.2022
Accounting Officer – Finance Department
Sumitomo Mitsui Trust Bank (Thai) PCL
10.2018 - 02.2020
Intercompany Accounting Analyst
Exxon Mobil Limited
07.2017 - 07.2018
GA Payment officer – HRGA Department
Sumitomo Mitsui Trust Bank (Thai) PCL.
01.2017 - 07.2017
Accountant
Boots Retail Thailand
07.2014 - 06.2015
Entry Education
Diploma in Finance and Mortgage Broking
04.2023
Chulalongkorn University
Masters of Arts in Business and Economics
Assumption University (ABAC)
Bachelor of Business Administration- Finance & Banking
Modern International School Bangkok (MISB)
High schooling and GCE 'O' Level London Board Exam
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