Katherine Agatsiotis
Penrith,NSW
Summary
Dynamic professional with extensive experience in the hospitality and retail sectors, notably at Pullman Hotel. Excelled in delivering exceptional customer service and maintaining high standards of food safety, demonstrating adaptability under pressure and a knack for upselling strategies. Proven track record in fostering teamwork and achieving customer satisfaction, contributing to increased loyalty and repeat business in food and beverage
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Pullman Hotel
07.2023 - Current
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
Retail Worker
Roni’s Home Depo
09.2022 - 02.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Food Service Worker
KFC
05.2020 - 04.2021
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Food Service Worker
Red Rooster
02.2019 - 12.2019
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Education
Jamison High School
09.2022
Skills
- Adaptability under pressure
- Food safety
- Reliability and punctuality
- Food presentation
- Buffet maintenance
- Staff leadership
- Upselling strategies
- Reception service
- Teamwork and collaboration
- Customer service
Certification
Cert III in sport coaching
Tickets
RSA
White Card
First Aid
Timeline
Food and Beverage Attendant
Pullman Hotel
07.2023 - Current
Retail Worker
Roni’s Home Depo
09.2022 - 02.2023
Food Service Worker
KFC
05.2020 - 04.2021
Food Service Worker
Red Rooster
02.2019 - 12.2019
Jamison High School