- Gardening
- Camping
- Photography
- Horseback Riding
- Growing herbs, vegetables, or fruits in home gardens
- Baking
- I like trying new recipes and food trends
- Swimming
- Walking
Katherine Biggs
Capel
Summary
I have a great passion for working with people from all walks of life and have enthusiasm for using horses as a therapy and emotional support.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance client objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Coles Supermarket
10.2010 - Current
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and backed up other customer service managers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Certificate III - Individual Support Worker
ATC Worksmart
Bunbury, WA05-2025
Skills
- Customer service
- Active listening
- Personal care
- Manual handling
- First aid
- Hoisting
Interests
Timeline
Customer Service Representative
Coles Supermarket
10.2010 - Current
Certificate III - Individual Support Worker
ATC Worksmart
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