Kathryn Bagust

• Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
• Streamlined communication within the team for better collaboration.
• Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
• Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
• Enhanced client well-being by providing empathetic and compassionate support with team member allocation.
• Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
• Streamlined care plan processes for improved efficiency and client satisfaction.
• Enhanced client care by participating in CTMs.
• Reduced delivery wait times by optimizing scheduling.
• Enhanced client satisfaction by effectively addressing concerns and resolving issues in a timely manner.
• Developed strong relationships with clients and team members through regular communication and personalized service for increased loyalty.
• Managed a diverse portfolio of clients and staff ensuring optimal results by tailoring strategies to individual needs.
• Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
• Led team meetings focused on continuous improvement, fostering an environment of open dialogue and constructive feedback among team members.
• Managed high-volume recruitment projects while maintaining excellent candidate experiences throughout the hiring process, resulting in improved offer acceptance rates.
• Collaborated with department heads to identify staffing needs and develop customized recruitment plans tailored to each team''s requirements.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Achieved client satisfaction through effective communication, collaboration, and problem-solving skills.

• Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
• Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
• Improved patient outcomes with accurate documentation of mental health symptoms and progress.
• Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
• Facilitated therapeutic group sessions for increased social interaction and skill development.
• Increased patient engagement in treatment by establishing rapport and building trust with clients.
• Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
• Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
• Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
• Served as a reliable point of contact for families seeking updates on their loved one''s progress or needing additional resources.
• Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
• Implemented crisis intervention plans to support client safety.
• Maintained client records to document assessment, treatment plans and progress.
• Collaborated with mental health professionals to coordinate comprehensive care for clients.

Family Preservation and Reunification Practioner

Case Manager | clayton, VIC | June 2022 – 6.12.22

FPR response role:

• Implementing the Family Preservation and Reunification (FPR) Response including the Working with Families Key to Care Framework along with the common elements approach to deliver high quality services to vulnerable families in the Bayside Peninsula Area.
• Providing a specialist response to priority cohorts, including response to infants, young children and adolescents, people with disabilities, and /or people experiencing family violence.
• Conducting needs/risk/safety assessments, and developing time limited intensive intervention goals with families, ensuring the highest possible transparency with children, young people, and family in their homes and within an assertive outreach model.
• Providing a culturally competent service and respect Aboriginal children and families right to self-determination.
• Working collaboratively with families to identify goals and develop and implement therapeutic plans in their own homes.
• In accordance with the family’s goals, improve the parent(s) skills in parenting their children safely by providing, counselling, crisis intervention, psychoeducation, group work and practical support to families, paying particular attention to impacts of parental drug use, mental health problems, family violence, child abuse and neglect.
• Developing and coordinating service network response for individual families to ensure tailored and effective intervention dependent on assessed support needs and identified family goals.
• Participating in Key Care Team meetings and work closely with Child Protection services in relation to the monitoring of risk and individual outcomes reporting.
• Ensuring that the protection of children and the promotion of their welfare is given absolute priority in all activities and that critical incidents/allegations/disclosures are recorded, investigated, and acted upon appropriately and in keeping with Key Assets and the public sector Child Safety procedures.
• Participating in reflective practice and professional development and collaborate with Key Assets Practice leads.
• Excellent report writing skills.
• Experience working with resistant clients.
• Ability to work in partnership with internal and external stakeholders.
• Using critical thinking to break down problems, make risk assessments, evaluate problems, and make decisions.
• Actively listen to clients, handle concerns or major issues reported to my supervisors.
• Manage a case load with multifaceted chronic issues and complexities.
• Perform duties in accordance with applicable standards, policies and regulatory guidelines to promote safe environments.
• Serve clients and follow outlined steps of service and within accordance with Victorian legislation/ Children, Youth and Families Act 2005
• Provide successful working within tight deadlines and fast-paced atmosphere.
• Use coordination and planning skills to manage cases and get positive results for clients.

• Perform duties in accordance with applicable standards, policies and regulatory guidelines to promote safe environments.
• Serve clients and followed outlined steps of service and within accordance with Victorian legislation/ Children, Youth and Families Act 2005
• Provide successful working within tight deadlines and fast-paced atmosphere.
• Develop and maintained courteous and effective working relationships within the workplace and with clients.
• Use critical thinking to break down problems, make risk assessments, evaluate problems and make decisions.
• Actively listen to clients, handle concerns quickly and escalated major issues to supervisor.
• Manage a case load with multifaceted chronic issues and complexities.
• Use coordination and planning skills to manage cases and get positive results for clients.
• Identify issues, analyze information and provide solutions to problems, creating safer environments.
• Liaise with Police, Psychologists, Mental Health Worker, Schools. Social workers, Anglicare, The Orange Door, FPR workers, Take Two, Foster Carers, AOD councillors, Vacca Lakidjika, DFFH Housing, Child Protection Litigation Office, The Australian Children's Foundation, kindergartens, Intensive Infant Response Team Leaders, Safe Steps and SOCIT.
• Create and facilitate Care Team Meetings and Professionals Meetings with all of the above.
• Write comprehensive court reports providing summary's and professional analysis, including my own investigative work and recommendations.
• Represent the Department in Court proceedings.
• Complete Risk Analysis, trained in MARAM, SIDS, Home Environment Checks, completed L17 Checks.
• I have removed children due to lack of compliance with court orders.
• Maintain energy and enthusiasm in a challenging environment.
• Successfully use fleet cars with without crashing any.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Exceeded goals through effective task prioritization and great work ethic.
• Shadowed case workers going on client visits
• Wrote referrals.
• Provided transport for vulnerable children.
• Supervised contact visits at the office and the community.
• Wrote case notes.
• Using computer systems including CRIS, and SAFER
• Completed the Before Practice training
• Completed the Department trainings.
• Got offered CPP3 through consistent hard work and dedication.

• Worked flexible hours; night, weekend, and holiday shifts.
• Answered crisis phone calls.
• Provided counseling.
• Worked through the Lifeline framework to facilitate ongoing safety.
• .Conducted Risk assessments.
• Consulted with Ambulance workers and CATT