Kathryn O'Leary
SILVERWATER
Summary
Detail-oriented professional with over 8 years in international education roles. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
International Future Student Manager
Torrens University Australia
Sydney, NSW
09.2023 - 05.2025
- Ownership of the international future student pipeline through all stages of the recruitment journey to deliver new enrolment targets.
- Lead and motivate a team of Future Student Advisors to ensure that they provide outstanding customer service. As required assist with enquiries, applications and processing delivering an outstanding customer experience.
- Drive staff engagement within the team by providing regular communication, mentoring, coaching, active leadership, regular meaningful team meetings
- Achieve team targets for the key milestones within the recruitment journey including, contact and application rates.
- Enquires are managed within agreed Service Level Agreements
- · Partner with Recruitment and Admissions managers on pipeline management, prioritisation and forecasting.
- · Implement and manage systems and processes to ensure all databases are kept up to date with accurate and detailed information. Ensuring systems and process adherence at all times across the team.
- Provide regular data and reports on pipeline status.
- Identify opportunities to improve service delivery, customer experience and deliver efficiencies.
- Maintain up-to-date knowledge of the University’s courses and campuses.
International Customer Operations Officer
Torrens University Australia
Sydney, NSW
11.2020 - 09.2023
- Responsible for assessing and processing new and continuing student change requests and issuing of admissions documentation within agreed turnaround timelines.
- Ensuring timely and accurate processing of student requests, eCoEs and offer letters in order to maximise the conversion of enquiries into offers and enrolments.
- Ensure all agent and student queries are dealt with in a professional and expeditious manner.
- Maintain accurate student records using student information systems and processes to ensure all databases are kept up to date with accurate and detailed information.
- Conducting screening of application documents prior to routing to academic staff for review where required.
- Managing requests and applications for transfer of credit for prior learning and communicating subsequent outcomes.
- Contributing to the continuous improvement of systems and internal business processes.
International Enrolment Support Officer
Blue Mountains International Hotel Management School
Sydney, NSW
04.2017 - 10.2020
- Assess application documents to ensure they are sufficient and complete and work alongside admissions for processing of Offer Letters and Confirmation of Enrolments
- Work closely with relevant Area Managers through the application & acceptance process and conduct regular follow ups as required to help finalize enrolments.
- Compile figures and reports regularly relating to admissions and student pipeline.
- Support the Head of International Recruitment, Senior International Admissions Advisor and Recruitment Managers to ensure Agent records are maintained and accurate.
- Deliver exceptional customer service to students and agents from lead to enrolment.
- · Conduct student tours and information sessions in a professional manner along with meeting prospective students and agent counsellors as required.
- Work collaboratively with various departments in building and maintaining strong partnerships with Educational Agents and provide training on up to date course information.
- Assist and participate at recruitment events that include orientation, airport pick up and open days.
International Admissions Officer
Torrens University Australia
Sydney, NSW
11.2015 - 04.2017
- Assess and process student applications and issue offer letters accurately and in a timely manner
- Handling high volume enquiries to support students and Maintaining student records on PRISMS and issuing Confirmation of Enrolments in a timely and accurate manner in compliance with relevant Australian Government Legislative Requirements.
- Assist on campus during orientation alongside campus staff to in finalize student enrolments.
- Work closely with Sales, Academics and Finance department throughout the assessment and acceptance process.
- Conduct GTE Assessment and Interviews and work closely with the admission to gather required documents.
- Organise English placement tests and liaise with Academics or other English language providers.
Student Advisor
NSW School of Massage
Sydney, NSW
03.2014 - 11.2016
Student Services Officer
Australian Pacific College
Sydney, NSW
01.2010 - 03.2014
Administrative Assistant
THINQ Training
Sydney, NSW
02.2007 - 12.2009
Education
High School Diploma -
Macarthur Girls High School
Parramatta, NSWCertificate III - Business Administration
TAFE NSW
Sydney, NSW01-2008
Skills
- Communication
- Adaptability
- Critical thinking
- Time Management
- Attention to detail
Timeline
International Future Student Manager
Torrens University Australia
09.2023 - 05.2025
International Customer Operations Officer
Torrens University Australia
11.2020 - 09.2023
International Enrolment Support Officer
Blue Mountains International Hotel Management School
04.2017 - 10.2020
International Admissions Officer
Torrens University Australia
11.2015 - 04.2017
Student Advisor
NSW School of Massage
03.2014 - 11.2016
Student Services Officer
Australian Pacific College
01.2010 - 03.2014
Administrative Assistant
THINQ Training
02.2007 - 12.2009
High School Diploma -
Macarthur Girls High School
Certificate III - Business Administration
TAFE NSW