Kathryn Rees
Perth,WA
Summary
Highly organised, hardworking and reliable employee with a strong ability in people, customer service and compliance. Adept at working effectively unsupervised, quickly mastering new skills and working under pressure or within time-constraints.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Scheduling Officer
Apprenticeship Support Australia
Osbourne Park, WA
10.2024 - Current
- Take inbound calls to assist clients with enquiries about the signup process and book in signup appointments
- Manage calendar bookings and training contract creation to ensure efficient use of the ITC's time and create tasks ready for the readiness support team
- Deliver exceptional customer service to clients via phone and email to ensure the pre-signup process is as smooth as possible
- Collect and request more information where necessary to create highly accurate training contracts
- Assisted and provided support in training new staff on scheduling operations, training contract creation and guidelines.
- Worked and delivered consistently on personal KPIs
Readiness Support Officer
Apprenticeship Support Australia
Osbourne Park, WA
07.2024 - 10.2024
- Utilised Microsoft software to book and conduct virtual assessments to identify barriers apprentices may face while completing their apprenticeships.
- Maintained accurate records of assessment progress and completion on Job Ready, ADMS and Excel.
- Effectively managed my own appointments and prioritised tasks to ensure prompt completion of high-priority and urgent tasks.
- Proactively communicated with field staff to ensure they are up to date with any issues faced prior to sign-up appointments.
Franchise RTO & Hiring Manager
McDonald's
, WA
08.2022 - 07.2024
- Motivated, coached and mentored traineeship students completing a Certificate II or III in Retail and Certificate IV in Leadership and Management.
- Managed the calendar for all five stores, coordinating off-floor training shifts and webinar attendance for trainees based on their availability and my own, ensuring that no student was left unattended while completing their traineeship tasks. Additionally, updated each store and my own calendar in the event of last-minute changes.
- Built relationships with surrounding schools to ensure students achieved the results they wanted and signed off their certificates to ensure they graduated on time.
- I have managed a maximum of 90 students at once and overall 200 students across the 5 stores over the two years.
- In charge of the hiring and onboarding for 3 stores and overseeing of 2 stores, including the collecting and uploading of required documents to record keeping software.
- Conducted background checks and reference checks on potential hires.
- Created training plans for new hires and development plans for existing crew to gain promotions.
- Organised, booked and delivered orientation sessions for new employees to ensure a smooth onboarding experience.
Administrative Assistant
ATA Steel
Kwinana, WA
05.2022 - 07.2022
- Recorded meeting minutes
- Maintained paper and digital records of materials and sales
- Assisted the logistics department with incoming and outgoing deliveries.
- Searched for and organised material records and sent copies of material records to customers.
- Basic data entry and other administrative tasks to support sales team.
2nd Assistant Manager
McDonald's
Baldivis, WA
09.2018 - 07.2022
- Managed the compliance aspects of COVID-19 vaccination tracking and uploading required documentation for new and current employees.
- Conducted interviews and collected documentation to onboard new crew.
- Maintained cash and completed the weekly change orders on time and accurately.
- Collaborated with store manager to develop strategies for achieving sales, profit goals and incentive systems to improve crew performance including planning team outings and staying within budgets.
- Oversaw a team of 12-15 crew trainers to ensure up to date training records and consistency in new hire training.
- Delivered exceptional customer service and maintained overall store cleanliness and hygiene, implemented cleaning schedules and follow up of uncompleted tasks.
Education
High School Diploma -
Peter Carnley Anglican Community School
Wellard, WA01-2018
Certificate IV in Training & Assessment -
Trainwest
Belmont05-2025
Skills
- Time Management
- People Skills
- High Attention to Detail
- Organisation
Certification
- First Aid (HLTAID011, HLTAID010, HLTAID009) - 2023
- Fire Training - 2022
- Certificate III Retail - 2020
- Barista Certificate- 2019
- Certificate III in Business Administration - 2018
- Certificate III in Business - 2018
- Certificate II in Community Service - 2018
Accomplishments
- ASA - Employee of the Year nomination for Curiosity
- McDonald's RTO Commitment Award 2023 - One of Two Restaurant Workplace Supervisors to receive this award due to my exceptional performance and dedication to my trainees completing their traineeships.
References
References available upon request.
Timeline
Scheduling Officer
Apprenticeship Support Australia
10.2024 - Current
Readiness Support Officer
Apprenticeship Support Australia
07.2024 - 10.2024
Franchise RTO & Hiring Manager
McDonald's
08.2022 - 07.2024
Administrative Assistant
ATA Steel
05.2022 - 07.2022
2nd Assistant Manager
McDonald's
09.2018 - 07.2022
High School Diploma -
Peter Carnley Anglican Community School
Certificate IV in Training & Assessment -
Trainwest