Katie Louise Kalic
Beaconsfield,QLD
Summary
Developed refined client consultation skills and advanced knowledge of skincare treatments in professional beauty therapy environment. Skilled in delivering personalized treatment plans and fostering strong client relationships. Seeking to transition into new field, leveraging transferable skills in client care and customized service delivery.
Overview
25
25
years of professional experience
Work History
Disability Support Worker
Madec
10.2024 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Adhered to company requirements for patient interactions and care standards.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
Cosmetic Tattoo and Beauty Therapist
Self Employed
03.2022 - 03.2023
- Performed a variety of beauty treatments, including cosmetic tattoo, brow shaping, tinting etc. Facials, massages, and waxing, for optimal client results.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
Rendezvous Beauty Emporium
11.2021 - 01.2022
- Increased salon revenue through upselling additional services and retail products to clients.
- Streamlined appointment scheduling processes, improving efficiency and reducing wait times for clients.
- Maintained a loyal clientele base by consistently delivering high-quality beauty treatments and exceptional customer service.
- Created a welcoming environment for clients by maintaining a clean, organized, and visually appealing treatment room.
- Provided expert guidance on at-home skincare routines using specific products that catered to each client''s unique needs.
- Followed up with customers to increase satisfaction with purchases and services.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Developed loyal following of clients by providing high-quality services.
- Answered phone calls and emails to schedule client appointments.
- Demonstrated thorough knowledge of all salon products and services.
Above and Beyond Disability Services
03.2021 - 11.2021
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
Disability Support Worker
Headway ABI
09.2020 - 03.2021
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Drove clients safely to social activities and appointments.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Adhered to company requirements for patient interactions and care standards.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
Support Worker
Hire Up
12.2019 - 01.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
- Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
- Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
Disability Support Worker
03.2020 - 09.2020
Beauty Therapist
RB Studio
10.2017 - 09.2018
Beauty Therapist
Ocean Day Spa
08.2015 - 03.2016
Beauty Therapist
Salon Sorelle
05.2014 - 08.2015
Massage and Beauty Therapist
Pure Massage and Beauty
05.2012 - 05.2013
Prahran Beauty
11.2005 - 08.2011
- Company Overview: Purchased Prahran Beauty and developed into a successful Business
- Purchased Prahran Beauty and developed into a successful Business
- Achieved 2nd highest in Total Sales for Inskincosmedics in Victoria (2009 - 2010)
Self Employed
01.2000 - 01.2005
- Worked in 2 Hairdressing Salons
Education
Certificate 3 in Individual Support - Specialising in Disability
Inspire Education
01.2020
Diploma of Health Sciences - Beauty Therapy
Elly Lukas
Melbourne, VIC01.1998
VCE -
Mentone Girls Secondary College
01.1994
Skills
- Excellent Customer Service Skills
- Able to Follow Established Work Practices
- Excellent organisational skills
- Knowledge of OHS for Beauty Facilities
- Able to work independently
- Effective time management
- High end skills in beauty and spa treatments
- Able to work in a fast paced team environment
- Ability to lead and/or support team members
- Excellent Verbal and Written communication skills
- Quick learner
- Excellent time management skills
- Beauty routine advice
- Application techniques
Valid Certificates
- VCE Certificate, 1997
- Elly Lukas Associate Diploma Health Science – Beauty Therapy, 1998
- Biosculpture Gel Training, 2000
- Dermalogica, 2001
- XXX Waxing course, 2003
- Thalgo, 2003
- Ultraceuticals, 2005
- SunFX Spray Tanning, 2006
- Inskin Cosmedics - O Cosmedics Training, 2014
- Ella Bache, 2013
- Current Police Check, 2021
Training And Education
- Cosmetic Tattoo Lip Blush and Ombre Powder Brow Training, 2022
- Certificate 3 in Individual Support Specialising in Disability, 2019-2020
- NDIS Worker Orientation Module, 2019
- Australia Wide First Aid CPR
- Provide First Aid
- Multiple Skin care Range Training Courses
- Diploma of Health Sciences Beauty Therapy, 1998, Elly Lukas, Melbourne VIC
- VCE, 1994, Mentone Girls Secondary College
Personal Information
Date of Birth: 03/21/77
Hobbies and Interests
- Volunteering for Lotus Living Organically as a makeup artist, massage therapist, beauty therapist, member of the Fundraising committee for Lotus and generally supporting people living with a chronic illness, mental illness or disability (2017-2019)
- Volunteering for the Starlight Foundation at the Royal Children's Hospital during 2011
- Bag Making, Sewing and craft
- Exploring Australia
- Walking and keeping fit
Attributes
- Well presented
- Caring nature
- Mature, friendly and professional approach to clients and colleagues
- Able to accept responsibility
- Always portrays a positive attitude
- Willing to learn new skills and keep improving
Timeline
Disability Support Worker
Madec
10.2024 - Current
Cosmetic Tattoo and Beauty Therapist
Self Employed
03.2022 - 03.2023
Rendezvous Beauty Emporium
11.2021 - 01.2022
Above and Beyond Disability Services
03.2021 - 11.2021
Disability Support Worker
Headway ABI
09.2020 - 03.2021
Disability Support Worker
03.2020 - 09.2020
Support Worker
Hire Up
12.2019 - 01.2021
Beauty Therapist
RB Studio
10.2017 - 09.2018
Beauty Therapist
Ocean Day Spa
08.2015 - 03.2016
Beauty Therapist
Salon Sorelle
05.2014 - 08.2015
Massage and Beauty Therapist
Pure Massage and Beauty
05.2012 - 05.2013
Prahran Beauty
11.2005 - 08.2011
Self Employed
01.2000 - 01.2005
Diploma of Health Sciences - Beauty Therapy
Elly Lukas
VCE -
Mentone Girls Secondary College
Certificate 3 in Individual Support - Specialising in Disability
Inspire Education
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