Katie Wang

• Conduct Assessment Planning for UG Exams.
• Provide Astra support to academics before Terms start and during final exam periods
• Handle enquiries of administrative nature from staff (e.g. enrolment information, due dates, etc.)
• Handle students and staff access and permissions to Moodle & Astra
• Answer various kinds of enquiries from UG students via phones, emails & CRM. Act as a first point of contact for the School, providing high quality customer service to prospective, enrolled students and staff.
• Coordinate with the student services team to address and resolve complex individual student issues and enquiries requiring extra support through the provision on the one on one appointment with student.
• Keep thorough, accurate, up-to-date case notes and ensure all advice work is delivered to agree quality and consistency standards.
• Run student numbers report in SiMs for the executive team
• Schedule Honours meetings, milestones (presumably calendar invites)
• Liaise with FOU and Admissions Team regarding flying students interviews and grades
• Coordinate Orientation presentation to 1st year commencing students
• Identify potential graduands and process them in SiMs
• Arrange academic adviser meeting
• Report on class utilisation, forecasting future enrolment numbers to assist School with future term planning.
• Monitor and ensure online handbook, course catalogue and the website are accurate.
• Maintain high communication and administrative support in regards to the LMS to support the School’s TELT activities.
• Attend Faculty meetings and provide advice to the leadership teams on ways to achieve strategic and operational goals in teaching and student support areas.
• Provide extensive operational and procedural advice and support to casual academics.

• Provide accurate and timely advice to students,guiding them through administrative processes to help them resolve any issues.
• As the first point of contact for all enquiries to the college ensuring all correspondence is distributed as required.
• Respond to students’ enquiries via a variety of channels, including face to face, online and over the phone.
• Support College initiatives that enhance the future student experience.
• Worked within general and specialist electronic systems and platforms, ( RTO Manager, Moodle, Portal, Microsoft Office Suite,)
• Prepare NA course timetables and claim working hours and marking numbers of assessments on behalf of NA lecturers
• Create and edit courses and upload and restore previous study materials and quizzes on Moodle
• Coordinate external examinations and maintained confidentiality of any student assessment information or tasks
  Organize online / on campus placement tests for current and prospective students
• Assist the Senior Student Services Manager by coordinating activities associated with the campus and ensure lecturers have access to necessary training resources and materials
• Prepare confirmation of study letter and various levels of certificates for graduated students
• Assist with students’ enrollment and monitor students progression in accordance with college’s policies and procedures
• Prepare various reports according to business needs for senior management team
• Offer advice in relation to course selection and academic plan for new and current students
• Undertake a range of administrative functions that may include personnel, financial, accommodation, and events-related activities such as travel organization, organization of conferences and events