Kayla Hodge
Wollongong ,NSW
Summary
Trustworthy and committed to increasing consistently and reaching goals. Proven property manager with a track record of maintaining healthy client relationships and ensuring efficient property maintenance. Excelling in attention to detail and exceptional communication, driving quick vacancy turnovers and enhancing tenant/landlord satisfaction. Achieved significant improvements in property management processes and tenant retention rates.
Overview
5
5
years of professional experience
Work History
Property Manager
LJ Hooker Real Estate
2023.08 - Current
- Maintaining positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Handle tenant complaints promptly and appropriately, calling in tradesman, and other support services.
- Complete final move-out walk-throughs with tenants to identify required repairs and cleaning making sure the property is ready to for advertisement.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Maintaining all new and old leases along with rent reviews.
- Keeping on top of all repairs and maintenance.
- Ensuring a quick and easy vacancy period.
Leasing Agent
All Residential Real Estate
2022.01 - 2023.08
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Receptionist
People Care
2020.01 - 2022.01
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Certificate of Registration - Property And Stock Agent
TAFE
Wollongong, NSW10.2021
Certificate IV - Business Administration
TAFE
Wollongong, NSW01.2016
Skills
- Attention to detail
- Exceptional oral and written communication skills
- Customer service-focused
- Personal presentation
- Maintaining healthy client relationships
Timeline
Property Manager
LJ Hooker Real Estate
2023.08 - Current
Leasing Agent
All Residential Real Estate
2022.01 - 2023.08
Receptionist
People Care
2020.01 - 2022.01
Certificate of Registration - Property And Stock Agent
TAFE
Certificate IV - Business Administration
TAFE
Similar Profiles
KRISTY WILLIAMSKRISTY WILLIAMS
Sales Administrator at LJ Hooker Real EstateSales Administrator at LJ Hooker Real Estate
Jason IannucciJason Iannucci
Real Estate Agent at LJ Hooker Real EstateReal Estate Agent at LJ Hooker Real Estate
Abbey SkinnerAbbey Skinner
Property Management Assistant at LJ Hooker Real EstateProperty Management Assistant at LJ Hooker Real Estate