Kayla Hodge
Wollongong ,NSW
Summary
Trustworthy and committed to increasing consistently and reaching goals. Proven property manager with a track record of maintaining healthy client relationships and ensuring efficient property maintenance. Excelling in attention to detail and exceptional communication, driving quick vacancy turnovers and enhancing tenant/landlord satisfaction. Achieved significant improvements in property management processes and tenant retention rates.
Overview
5
5
years of professional experience
Work History
Property Manager
LJ Hooker Real Estate
08.2023 - Current
- Maintaining positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Handle tenant complaints promptly and appropriately, calling in tradesman, and other support services.
- Complete final move-out walk-throughs with tenants to identify required repairs and cleaning making sure the property is ready to for advertisement.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Maintaining all new and old leases along with rent reviews.
- Keeping on top of all repairs and maintenance.
- Ensuring a quick and easy vacancy period.
Leasing Agent
All Residential Real Estate
01.2022 - 08.2023
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Receptionist
People Care
01.2020 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Certificate of Registration - Property And Stock Agent
TAFE
Wollongong, NSW10.2021
Certificate IV - Business Administration
TAFE
Wollongong, NSW01.2016
Skills
- Attention to detail
- Exceptional oral and written communication skills
- Customer service-focused
- Personal presentation
- Maintaining healthy client relationships
Timeline
Property Manager
LJ Hooker Real Estate
08.2023 - Current
Leasing Agent
All Residential Real Estate
01.2022 - 08.2023
Receptionist
People Care
01.2020 - 01.2022
Certificate of Registration - Property And Stock Agent
TAFE
Certificate IV - Business Administration
TAFE
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