Kayla Ramsden
Albany,WA
Summary
Friendly retail professional with successful background in Retail. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software.
Overview
10
10
years of professional experience
Work History
Retail Assistant
Tool Kit Depot
Albany, WA
05.2022 - 11.2022
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
Retail Assistant
Woolworths
Albany, WA
08.2012 - 01.2022
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used POS system to process sales, returns, online orders and gift card activations.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
Education
TAFE Albany
Albany Senior High School
Albany, WA2011
Skills
- Merchandise Receiving and Handling
- Building Customer Loyalty
- Adaptable and Flexible
- POS System Operations
- Building Customer Relationships and Loyalty
- Cash Register Operations
Timeline
Retail Assistant
Tool Kit Depot
05.2022 - 11.2022
Retail Assistant
Woolworths
08.2012 - 01.2022
TAFE Albany
Albany Senior High School
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