PROFESSIONAL SUMMARY
Overview
Skills
Work History
Education
Certification
Timeline
Section name
Personal Information
Retail Assistant

Kayla Welk

Cotton On Group
Palmyra WA,WA

Overview

Reliable and customer-focused retail assistant with strong communication skills, a fast learning ability, and a friendly, organised approach to work. Experienced in POS operations, stock replenishment, merchandising, and maintaining a clean, safe store environment. Known for teamwork, problem-solving, and consistently delivering positive customer experiences.

Offering strong interpersonal skills and a natural ability to engage with customers in a retail setting, eager to learn and develop in this environment. Brings an understanding of inventory processes and sales techniques, along with skills in communication and teamwork. Ready to use and develop organisational and sales skills in a Customer Service/ Retail role.

01+
Certificate
01+
Year of experience

Skills

Cash handling
Inventory management
Merchandising & store presentation
Client relations & communication
Conflict resolution
Teamwork & reliability
Time management
Adaptability skills

Work History

01.2024 - 08.20247 Months
Retail Assistant
Cotton On Group | PERTH, WA
  • Delivered friendly, helpful customer service and answered product inquiries.
  • Operated POS systems, processed transactions accurately, and followed cash-handling procedures.
  • Restocked shelves, rotated stock, and maintained clean, organized store displays.
  • Conducted inventory counts and reported low stock levels to support efficient restocking processes.
  • Followed WHS procedures to maintain a safe environment for customers and staff.
  • Assisted customers with product selection and inquiries, enhancing the shopping experience.
  • Maintained merchandise presentation standards to drive sales and customer engagement.
02.2024 - 08.20246 Months
Customer Service Cashier
Woolworths | PERTH, WA
  • Managed customer interactions effectively, maintaining high service standards in challenging situations.
  • Managed point-of-sale systems to ensure swift and accurate customer transaction processing.
  • Worked with team members to ensure daily targets were consistently achieved, enhancing operational efficiency.
  • Conducted regular inspections to uphold cleanliness, organization, and adherence to safety regulations.
  • Resolved customer inquiries and concerns to enhance satisfaction levels.

Education

Certificate II | Health Support Services

North Metropolitan TAFE | Perth, WA | 07-2025
North Metropolitan TAFE - Perth, WA
07-2025
  • Completed Vocational Education and Training (VET) in: Certificate II in Health Support Services
  • CHCCOM005 – Communicate and Work in Health or Community Services
  • CHCDIV001 – Work with Diverse People
  • HLTAID011 – Provide First Aid

Certification

Provide First Aid (HLTAID011)

Timeline

Customer Service Cashier
Woolworths
02.2024 - 08.2024Read more
Retail Assistant
Cotton On Group
01.2024 - 08.2024Read more
North Metropolitan TAFE - Certificate II, Health Support Services
Read more

Section name

  • Availability
  • Flexible availability across weekdays, weekends, and evenings.
  • Referees
  • Lauren Robertson
  • SJOG

Personal Information

Availability: Flexible availability across weekdays, weekends, and evenings.
Kayla WelkRetail Assistant