Kayla Whitechurch
Tamborine,Australia
Summary
Experienced in disability and aged care support, as well as management in various areas and warehouse/distribution operations. Detail-oriented individual with a proven track record of meeting or exceeding production goals. Prioritizes maintaining a clean, safe, and enthusiastic work environment. Highly organized and detail-oriented with extensive experience providing executive-level support. Excellent organizational, communication, and multitasking abilities. Strong proficiency in the MS Office Suite. Demonstrated ability to work independently and collaboratively in a fast-paced environment to consistently exceed expectations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
MEMBER SERVICE CONSULTANT
Australian Retirement Trust
Brisbane, Qld
02.2024 - Current
- Enhanced member satisfaction by addressing and resolving inquiries in a timely manner
- Managed high-volume call center tasks, maintaining professionalism and exceptional customer service under pressure
- Developed strong rapport with members through active listening skills and empathetic communication techniques
- Maintained up-to-date knowledge of federal regulations governing financial institutions ensuring full compliance during interactions with members
WAREHOUSE DISTRIBUTOR
LSKD
Loganholme, Qld
10.2022 - 03.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
EVENTS TEAM MEMBER
LSKD
Loganholme, QLD
10.2022 - 11.2023
- Collaborated with cross-functional teams to ensure cohesive event planning and execution.
- Exceeded client expectations by consistently delivering high-quality service during events that met their specific needs and preferences.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
SALES ASSISTANT
Williams The Shoeman
Garden City, Qld
04.2022 - 01.2023
- Packed customer purchases in bags and cartons
- Successfully loaded delivery trucks with finished orders in an orderly fashion
- Efficiently stocked shelves with incoming merchandise according to established guidelines
- Trained new employees on company policies and strong sales techniques
- Built and established strong relationships with customers, enabling long-term partnerships
- Processed orders accurately and efficiently using a POS system
- Used knowledge of company products and services to recommend solutions to customers
- Unloaded and organized delivered products in appropriate store locations
- Handled cash and credit transactions and developed programs to process online payments
- Maintained accurate records of sales transactions
SUPPORT WORKER
Magnus Health
Beenleigh, Qld
10.2021 - 04.2022
- Provided transportation for medical appointments, recreational activities or other outings as needed
- Provided individualized assistance to clients with disabilities, including physical, mental and emotional needs
- Oversaw Medicaid- and Medicare-related paperwork and recordkeeping in hospitals
- Implemented behavior modification plans to promote positive behavior
- Collaborated with other professionals to evaluate patients' medical and physical condition and to assess client needs
- Worked independently and collaborated with co-workers to meet team and personal goals
- Developed positive relationships with service users and their families to ensure the best care possible
- Developed crisis management plans tailored towards specific needs of each individual served
- Modified treatment plans to comply with changes in clients' status
- Advocated for clients or patients to resolve crises
DISABILITY SUPPORT WORKER
Complete Nursing and Home Care
Cleveland, Qld
08.2021 - 12.2021
- Organized social activities for clients to improve quality of life and promote community integration
- Developed and implemented community-based, person-centered day service plans to support people with disabilities
- Monitored, evaluated, and record client progress according to measurable goals described in treatment and care plan
CUSTOMER SERVICE COORDINATOR
Bikes Only Transport
Underwood, Qld
03.2019 - 03.2020
- Provided timely follow-up to ensure customer satisfaction with services provided
- Responded promptly to emails from customers regarding their orders or inquiries
- Conferred with other departments on projects involving multiple teams from different divisions
MANAGER
Mcdonalds
Eagleby, Qld
03.2018 - 03.2019
- Supervised direct reports and enforced adherence to established procedures and deadlines
- Interacted with customers to quickly handle escalated queries and complaints
- Assisted customers with resolving service-related issues
HEAD WAITRESS
Fabulous Family Bar and Bistro
Springwood, Qld
03.2017 - 12.2018
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
HEAD BARTENDER AND WEDDING ORGANISER TEAM LEADER
Thunderbird Park
Tamborine Mountain, Qld
06.2017 - 09.2017
- Maintained exceptional knowledge of beer, wine, spirits, cocktail recipes, ingredients and preparation techniques
- Assessed bar inventory and completed requisition sheets to restock supplies
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
RECEPTIONIST
South East Dermatology
Carindale, Qld
11.2016 - 07.2017
- Developed and implemented a customer service training program, demonstrating strong organizational and communication skills
- Conducted regular staff meetings to foster effective communication and performance
SALES ASSISTANT
Williams The Shoeman
Browns Plains, Qld
02.2014 - 11.2016
- Assisted in store merchandising, stocking shelves and setting up displays
- Handled cash register operations, including payments, returns, and exchanges
- Provided strong customer service by greeting and building relationships with key clients
BARISTA TEAM LEADER
Mcdonalds
Beenleigh, Qld
08.2015 - 07.2016
- Demonstrated advanced knowledge of coffee brewing techniques and equipment maintenance
- Maintained accurate inventory records and ordering supplies as needed
- Utilized interpersonal skills to build strong relationships with customers, suppliers, vendors, co-workers
Education
Certificate III - Individual Support
TAFE Queensland
QLD01.2021
Skills
- Business Administration
- Time Management
- Verbal and Written Communication
- Disability and Mental health caring
- Aged care support
- Team leader
- Goal-oriented mindset
Certification
- Certificate III Individual Support
- Certificate First Aid
- Yellow Card
- Certificate CPR
- Blue Card
Timeline
MEMBER SERVICE CONSULTANT
Australian Retirement Trust
02.2024 - Current
EVENTS TEAM MEMBER
LSKD
10.2022 - 11.2023
WAREHOUSE DISTRIBUTOR
LSKD
10.2022 - 03.2024
SALES ASSISTANT
Williams The Shoeman
04.2022 - 01.2023
SUPPORT WORKER
Magnus Health
10.2021 - 04.2022
DISABILITY SUPPORT WORKER
Complete Nursing and Home Care
08.2021 - 12.2021
CUSTOMER SERVICE COORDINATOR
Bikes Only Transport
03.2019 - 03.2020
MANAGER
Mcdonalds
03.2018 - 03.2019
HEAD BARTENDER AND WEDDING ORGANISER TEAM LEADER
Thunderbird Park
06.2017 - 09.2017
HEAD WAITRESS
Fabulous Family Bar and Bistro
03.2017 - 12.2018
RECEPTIONIST
South East Dermatology
11.2016 - 07.2017
BARISTA TEAM LEADER
Mcdonalds
08.2015 - 07.2016
SALES ASSISTANT
Williams The Shoeman
02.2014 - 11.2016
Certificate III - Individual Support
TAFE Queensland