Summary
Overview
Work History
Education
Skills
Timeline
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SUNNY YOUNG

Edensor Park,NSW

Summary

Results-oriented individual with 7 months of corporate sales experience with ongoing experience as a Member Service Consultant . Proven track record of contributing to sales pipelines and utilizing Salesforce to enhance customer relationships. Adaptable and driven approach, complemented by a strong command of resilience and hunger for success.

Overview

2
2
years of professional experience

Work History

Member Service Consultant

CBHS Health Fund
07.2024 - Current
  • Collaborated with team members to create a positive work environment, boosting employee morale and productivity.
  • Utilized advanced knowledge of company products and services to provide accurate information and support to members .
  • Managed challenging situations gracefully by utilizing empathetic communication techniques when dealing with frustrated members.
  • Reduced average call duration while maintaining high-quality interactions through effective listening and problem-solving skills.
  • Actively sought out feedback from peers and supervisors to improve performance and provide better support to members.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

Business Sales Consultant

Employsure
07.2023 - 11.2023
  • Generate leads through prospecting and qualifying potential customers
  • Excel in communication and relationship-building
  • Pipeline management/ account planning of CRM systems (salesforce)
  • Navigating business owners / key decision makers around complex HR compliance and WHS regulations.
  • Appointment setting: Collaborating closely with Account Executives to close deals
  • Communicated prospect needs and account details to prepare team for scheduled introduction meeting.
  • Executed cold calls, social media and other digital strategies to acquire customers.
  • Understanding clients' unique needs, tailoring Employsure's SAAS offers to address specific HR and compliance challenges.
  • Contribute to the overall sales pipeline and conversion process

Sales Representative

Be Interactive
11.2022 - 01.2023
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

High School Diploma -

Freeman Catholic High School
10.2020

Skills

  • Active - listening
  • Problem - solving
  • Interpersonal skills
  • Customer Relationship Building
  • MS Office / outlook proficiency
  • Emotional intelligence
  • Teamwork
  • Patience and composure
  • Goal-oriented mindset
  • Customer Service
  • Call center experience

Timeline

Member Service Consultant

CBHS Health Fund
07.2024 - Current

Business Sales Consultant

Employsure
07.2023 - 11.2023

Sales Representative

Be Interactive
11.2022 - 01.2023

High School Diploma -

Freeman Catholic High School

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SUNNY YOUNG