Kayla Yates
Gold Coast,QLD
Summary
A 21 year old woman, who has been working for the past 7 years in the hospitality industry and for the past 2 1/2 years has been working in a Restaurant/Club, specialising in bar-tending, serving and reception/front-of-house. I have also begun my degree in Nursing and after travelling, plan on graduating and also achieving my Bachelor in Midwifery! I am a big people-person and am super friendly and outgoing. I'm a massive team player but also happily work independently. I offer complete flexibility, dependability and loyalty. I am very punctual and organised and I adapt super well and quickly in all environments.
Overview
7
7
years of professional experience
Work History
Bartender/Receptionist
Burleigh Heads Bowls Club
11.2021 - Current
- Served patrons both non-alcoholic and alcoholic, including beer, wine, spirits, cocktails and soft drink.
- Trained new bartenders on drink preparation, product promotion, till training and sanitation standards.
- Managed cash handling duties responsibly, ensuring accurate accounting for both opening and closing shifts.
- Communicated with customers, provided assistance and advice to them and resolved any issues in a quick but calm manner.
- Applied exceptional multitasking and time-management skills during high customer volumes, to manage guest interactions by being responsible for welcoming up to 500+ guests a day, while also responding to any questions/requests, taking phone calls/emails and escorting all guests to their tables/bookings.
Babysitter
Various Employers
01.2018 - 01.2023
- Cared for children from ages of 3 months-13-year old’s.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Gelato Maker & Server
Burleigh Gelato Co.
06.2021 - 11.2021
- Enhanced customer satisfaction by making high-quality Gelato and delivering excellent service.
- Dealt with money and all closing/opening procedures each shift.
- Trained new employees on proper Gelato making techniques and safety procedures, promoting consistency in product quality.
- Assisted in inventory management to ensure adequate stock levels and minimize waste.
Bakery
Brumby's Bakery
02.2021 - 08.2021
- Assisted in preparation of bakery goods and made sure that the companies high standards were always met
- Processed sales transactions, operated cash register, kept working area clean and organized and prompted new products.
- Dealt with money and all closing/opening procedures each shift.
- Ensured compliance with food safety regulations by properly handling perishable items during stocking activities.
- Increased bakery sales by providing exceptional customer service and product knowledge.
Waitress
Bac To Nam
01.2017 - 12.2017
- Worked as a Sever for special events, such as charity events, birthdays etc
- Communicated well to multiple staff to ensure optimal service to all customers and made sure they felt comfortable to ask whenever in need of assistance.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
Education
Nursing
TAFE Queensland
Southport, QLD2022
Varsity College
01.2020
Skills
- Time management
- Friendly personality
- Dependability
- Adaptable and Flexible
- Hard working and focused
- Team Player
- Works very well under pressure
- Cash Handling
- Hospitality service expertise
- Customer Service
- Strong Work Ethic
- Effective problem solving
Certifications
- RSA
References
- Babysitting Regulars, Gerard Sangston, 0419 713 679
- Waitressing, Sheree Ly, 0402 092 944
- Burleigh Gelato Co., Simon Bird, 0409695328
- Burleigh Bowls Club, Kiri Clark, 0415735497
Timeline
Bartender/Receptionist
Burleigh Heads Bowls Club
11.2021 - Current
Gelato Maker & Server
Burleigh Gelato Co.
06.2021 - 11.2021
Bakery
Brumby's Bakery
02.2021 - 08.2021
Babysitter
Various Employers
01.2018 - 01.2023
Waitress
Bac To Nam
01.2017 - 12.2017
Nursing
TAFE Queensland
Varsity College
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