Kaylene Joy Morris
Cherrybrook,Australia
Summary
Customer-oriented beauty therapist experienced in all facets of beauty treatment with a strong attention to detail and excellent customer service skills. Organized, hardworking, dependable and successful at managing multiple priorities with a positive attitude.
Overview
15
15
years of professional experience
Work History
Beauty Therapist
Gorgeous Skin and Beauty
01.2009 - Current
- Conducting comprehensive consultations and analysing customer concerns and recommending appropriate treatments or products tailored to each client''s needs.
- Provide seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Providing exceptional customer service recognised by customer referral and repeat business
- Conducted detailed product demonstrations that educated clients on proper usage and benefits of skincare items they purchased.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Managed appointment scheduling efficiently, optimising the use of available time slots while minimizing wait times for clients.
- Implemented successful marketing strategies, attracting new clients through social media promotion and referral programs.
- Efficiently managed inventory levels of supplies and retail products while minimizing waste.
- Retained a loyal clientele base through personalised follow-up communications and consistent delivery of exceptional services.
Education
Diploma of Community Services -
Tafe of Western Sydney
Nirimba Campus And Oten 08.2014
Certificate IV Leisure and Health -
TAFE of Western Sydney
Castle Hill College 08.2012
Beauty Specialist Diploma (ITEC) -
Leeds Central School of Beauty
Leeds Central School Of Beauty1996
Skills
- Client Relations
- Active Listening
- Time Management Capabilities
- Organisation and Multitasking
- Customer Needs Assessment
- Motivated Self Starter
- Decision-Making
- Common Sense with Practical Ability
- Adaptable to Changing Client Needs
- Complaint Resolution
- Gathering Information
- Resourceful in Solving New and Challenging Problems
Summary Profile
I have over 20 years experience in customer service faced industry. I’m an effective communicator, with a proven track record of establishing client relationships and credibility with a diverse range of clients. An active community volunteer whilst children attended primary school.
Volunteer Roles
- Cherrybrook Public School, 2011, 2015, School Band Committee Member - Assisting with band set up pack up.
- Community Liaison Personal - Coordinating community band performances within the local community.
- Fundraising Coordinator - Coordinating the school Mother’s Day and Father’s Day stall.
- Uniform Shop - Parent helper - customer service and assisting with school uniform sales.
- School Canteen - Parent Helper - assisting with lunch order preparation and counter sales to the children of Cherrybrook Public School
- Westbrook AFL Club, 2014, Current, Westbrook AFL Club Manager
- Westbrook AFL Club, 2012, 2012, U9 Westbrook AFL Club Manager
- Greenway Playgroup, 2006, 2008, Committee Coordinator, Group Co-ordinator- Establishing rosters, Co-signature on cheques, treasurer’s Income and Expenditure Journal. Arrange toy and equipment inventory. Scheduling and chairing meetings. Coordinated group activities and ensure that information is circulated amongst all members.
Other Qualifications And Checks
- Drivers Licence Class C
- Working with Children’s Check volunteer - willing to update
- National Police Certificate- willing to update
Age
53
Personal Information
Date of Birth: 08/02/71
References
Rob Downing
0418 166 843
Timeline
Beauty Therapist
Gorgeous Skin and Beauty
01.2009 - Current
Diploma of Community Services -
Tafe of Western Sydney
Certificate IV Leisure and Health -
TAFE of Western Sydney
Beauty Specialist Diploma (ITEC) -
Leeds Central School of Beauty
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